Agent Operations Executive

Contract type: Full Time – Permanent.

Location: Kuala Lumpur.

ABOUT THE ROLE

The Agent Operations Executive plays a key role in supporting the Team Lead in managing the day-to-day operations of the Agent/Channel Management business unit. This position focuses on driving efficiency in agent onboarding, reactivation, and channel programs while ensuring compliance and process optimization.

ABOUT THE ROLE

Key Responsibilities

• Support the Team Lead in overseeing daily operations within the Agent/Channel Management unit.
• Manage end-to-end processes for new agent onboarding and agent reactivation.
• Assist in the execution of channel programs, including the Partner Program and Agent Registration.
• Ensure compliance with internal and external policies while identifying opportunities for process improvements.
• Collaborate with cross-functional teams to enhance operational efficiency and stakeholder satisfaction.

ABOUT YOU

• Experience with matrix working environment and multiple stakeholders’ management.
• Strong organizational, process and project management skills
• Data driven approach with strong analytical skills
• Excellent English communication skills
• B2B Sales or Channel operations experience preferred.
• Experience with Salesforce.com or other Customer Relationship Management (CRM) tools

Attributes

• Detail-oriented with strong organizational and operational skills.
• Ability to manage multiple tasks while maintaining compliance and service standards.
• Proactive in identifying and implementing process enhancements.

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed.

Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.

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