Travel Centre Agent - YTL Travel Centre

OBLIGATION

Internal Customers:-

To ensure that all calls are routed to the appropriate extension of the right employees and to ensure that all reservations taken are appropriately filed.

External Customers:-

To ensure that all reservations are taken accurately and are free from errors and mistakes. On top of that to ensure that all telephone calls are answered promptly and in accordance to the telephone an-swering standards.

PRODUCTS PRODUCED

Verify all reservation information with callers to ensure accuracy.

Accommodate and document special requests in an accurate and efficient manner.

Determine the most appropriate room type to meet guest requirements and maximize room rate.

Explain guarantee and cancellation policies to callers.

Describe room accommodations and benefit feature sale amenities to guests.

Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).

Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.

Input and access data in reservation system by entering correct information into proper fields.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

PEOPLE YOU SERVE : Internal and External customers

Job Type: Full-time

Benefits

• Meal provided
• Opportunities for promotion
• Professional development

Application Question(s)

• This position is open to Malaysian citizens only. Do you meet this requirement?

Experience

• Hotel working: 1 year (Preferred)

Work Location: In person