FRONT OFFICE ASSISTANT -SEEDS HOTEL CHERAS MALURI

Job Summary

We are seeking a friendly, professional, and customer-oriented Front Office Assistant to join our hotel team. You will be the first point of contact for our guests, responsible for creating a welcoming environment, managing check-ins and check-outs, handling guest inquiries, and ensuring a high level of guest satisfaction.

Key Responsibilities

• Greet guests warmly and professionally upon arrival.
• Handle check-in and check-out procedures efficiently using the hotel’s property management system (PMS).
• Manage reservations via phone, email, and online booking platforms.
• Provide accurate information about hotel services, room rates, and local attractions.
• Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
• Process payments and manage cash, credit card, and billing transactions.
• Coordinate with housekeeping and maintenance departments to fulfill guest requests.
• Maintain a clean and organized front desk and lobby area.
• Ensure compliance with hotel policies, procedures, and safety regulations.

Requirements

• High school diploma or equivalent; hospitality degree/certificate is a plus.
• Proven experience in a hotel front office or customer service role preferred.
• Proficiency in Microsoft Office and hotel management software (PMS ABS).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Flexibility to work various shifts, including weekends and holidays.
• Professional appearance and a positive attitude.

Job Type: Full-time

Pay: RM1,700.00 - RM2,200.00 per month

Benefits

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person