Branch Manager (Low Yat & Sri Petaling)

Outlet Operations Management – Oversee daily operations to ensure service excellence, SOP compliance, hygiene, product quality, sales performance, manpower planning, inventory control, and customer service recovery.

Sales & Performance Monitoring – Set, track, and analyse sales targets, identify performance gaps, and implement corrective actions to improve outlet results.

Team Leadership & HR Management – Lead, coach, and develop outlet teams; support recruitment, training, performance management, attendance, and disciplinary matters in line with HR policies.

Financial & Administrative Control – Verify sales reports, cash handling, petty cash, bank-ins, licensing compliance, and manage official correspondence with authorities.

Purchasing & Inventory Management – Ensure accurate purchasing, stock control, FIFO compliance, monthly stock takes, and cost management through proper inventory systems.

Marketing, Events & Facilities Coordination – Support promotional campaigns and outlet events, ensure operational readiness, and follow up on facility audits and maintenance actions.

Minimum STPM, Diploma, related hospitality certifications or equivalent in service, hospitality or F&B is preferredAt least 3 years of relevant experience in the service, hospitality or F&B industry, preferably with experience in hotel operations or management.

Experienced in cross-functional coordination (HR, Finance, Marketing, Facilities)

On-the-job trainingFriendly and supportive work environmentExposure to real business operations