General Manager (F&B) / KLCC/ (Mandarin speaker)

Our client is a rapidly expanding international F&B group headquartered in Zhejiang, China, operating over 1,600 outlets worldwide across Asia, Europe, and North America. The group manages multiple successful beverage and café brands, offering premium tea beverages, fresh bakery products, and modern café experiences.

With a strong presence in China and continued expansion into markets including Malaysia, Japan, the United States, France, Italy, and Vietnam, the company is committed to delivering innovative, high-quality products and creating exceptional customer experiences through its growing portfolio of lifestyle food and beverage brands.

The General Manager will oversee daily business activities and financial performance across 5-10 restaurant locations in the assigned region. This role acts as a bridge between executive leadership and individual Store Managers, ensuring operational excellence, strict health and safety compliance, and sustained profitability.

Position: General Manager (F&B)

Location: KLCC

Responsibilities

Operational Excellence

• Monitor and audit multiple restaurant locations to ensure compliance with food safety regulations, hygiene standards, and company SOPs.
• Standardize front-of-house (FOH) and back-of-house (BOH) processes for maximum speed, efficiency, and guest satisfaction.
• Coordinate the successful rollout of new menus, promotional programs, and marketing initiatives across the area.

Financial & Profitability Management

• Oversee and analyze regional Profit and Loss (P&L) statements, identifying variances and opportunities for cost optimization (e.g., food waste reduction, labor cost control).
• Set quarterly and annual sales targets, adjusting operational strategies to maximize revenue.
• Manage and approve regional budgets, capital expenditures, and inventory procurement protocols.

People & Leadership Development

• Recruit, train, mentor, and evaluate Store Managers across all managed locations.
• Foster a strong culture of accountability, staff retention, and continuous professional development.
• Review performance metrics, conduct regular store visits, and host leadership meetings to align units with company objectives.

Customer Experience & Brand Standards

• Monitor customer feedback, mystery shopper reports, and online reviews to drive continuous improvement in dining experiences.
• Protect and elevate the company’s brand identity, ensuring a consistent and high-quality customer experience in every location.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (or equivalent practical experience).
• Minimum 3-5 years of multi-unit management experience in the F&B, hospitality, or quick-service restaurant (QSR) industry.
• Strong business acumen with proven expertise in P&L analysis, inventory control, and staff scheduling.
• Exceptional leadership, conflict resolution, and communication abilities.
• Must be able to speak and write Mandarin to communicate effectively with the China-based Head Office.
• Strong command of English is required for business communication.

Remuneration Package

Basic: RM10K to RM15K

EPF, SOCSO, EIS

Benefit: TBC

Allowance: TBC

Working Days: 5.5 working days (Mon to Sat)

Working Hours: TBC

Pay: RM10,000.00 - RM15,000.00 per month

Language

• Mandarin (Required)

Work Location: In person