Operations Manager, ZA Fulfillment & Operations

Join our South Africa Operations team and lead a talented group of salaried and hourly employees in delivering exceptional fulfillment experiences to our customers. You'll drive operational excellence across our network by fostering a culture of safety, quality, and continuous improvement while empowering your team to succeed.

Key job responsibilities

• Support, mentor, and develop your salaried and hourly team members, providing them with the tools and guidance they need to succeed in their roles
• Lead projects with site and regional impact, working collaboratively with other leaders to implement solutions that drive business objectives
• Build and execute productivity plans by analyzing forecasts, determining staffing requirements, and coordinating with regional partners to balance workload effectively
• Manage safety, quality, productivity, and on-time customer delivery by monitoring key metrics and taking corrective action when needed
• Partner with support teams across Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop and implement plans that meet operational goals

International Training Requirement

This role requires mandatory international training for the first 4 weeks, with the possibility of extension up to 6 months where operationally required. Successful candidates must be willing and able to be based outside of South Africa for the duration of their training period. Support with travel and accommodation arrangements will be provided.

A valid passport and willingness to travel internationally are essential requirements for this position.

A day in the life

As an Operations Manager, you'll spend your day engaging with your team across our fulfillment operations, which span three critical phases: first mile (product storage and preparation), middle mile (order transport), and last mile (customer delivery). You'll review performance metrics and forecasts to optimize productivity, collaborate with cross-functional partners including Safety, Engineering, and Human Resources to solve operational challenges, and mentor your team members to help them grow in their roles.

You might lead a project to streamline processes, conduct safety briefings, or work with regional leaders to balance workload distribution. Your focus remains constant: ensuring customers receive their orders on time, every time, while maintaining the highest standards of safety and quality.

About the team

We are a dedicated operations team committed to becoming the most loved e-commerce store in South Africa by delivering locally-relevant fulfillment experiences that delight our customers. Our team embraces a Day 1 culture - we stay curious, invent solutions, and learn quickly from both successes and setbacks. We invest in developing our people and continuously innovate to serve our communities better.

When you join us, you'll work alongside colleagues who are passionate about operational excellence and committed to supporting one another's growth. Together, we're building something meaningful for South Africa's e-commerce landscape.

BASIC QUALIFICATIONS

• 3+ years of program management, logistics, operations, supply chain, transportation, or related field experience
• 3+ years of people management experience
• Experience with performance metrics, process improvement and Lean techniques
• Knowledge of Excel skills to be able to refine data and prepare business reports

PREFERRED QUALIFICATIONS

• 5+ years of maintenance or engineering experience, or experience in Logistics, Distribution or Fulfillment processes
• Experience with Lean or Six Sigma analytical techniques
• Experience in leading large, cross functional projects
• Valid passport and willingness to travel internationally

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.