Information Technology Support Engineer

Our client is a managed service provider (MSP) which entails being a third-party company that takes on the ongoing, day-to-day responsibilities, monitoring and maintenance of a range of tasks and functions for another company (the client). The MSP ...

Requirements / competencies / attributes shall include

• Grade 12 qualification.
• Bachelor’s degree in information technology, Computer Science, and/or related field (or equivalent experience) would be highly beneficial.
• 5+ years of experience in IT support or a networking infrastructure role.
• +/- 6 years’ experience with IT infrastructure, cloud services, cybersecurity, and IT related service delivery models.
• Ideally have a N+ and/or A+ qualification.
• Ideally have Cisco qualification.
• Must have at least 2 – 3 certifications in Microsoft.
• Must have certifications in i.e., 3CX, Yeastar.
• Experience in an MSP and/or multi-client environment is highly preferred.
• Excellent interpersonal and communication skills (verbal and written).
• Analytical mindset with problem-solving capabilities.
• High emotional intelligence and client empathy.
• Ability to manage multiple priorities in a dynamic environment.
• Must have conflict resolution skills.
• Must have a strong sense of confidentiality.
• Be proactive, reliable, responsible, and accurate with an attention to detail.

Additional notes

• Shall be required to travel to client sites / company offices.
• National travel shall be required, on occasion.
• Standard business hours with occasional after-hours support for escalations.
• Standby shall apply, where applicable and according to the schedule.

Please note that should you not receive feedback within 2 (two) weeks of your application, please consider it as unsuccessful.