Systems and Process Engineer

Systems and Process Engineer

Location: Johannesburg (Office-based)

Our client is looking for a commercially minded System and Process Engineer to take ownership of its business systems and drive continuous improvement through technology, automation, and innovation.

This is far more than a traditional systems administration role. You'll own the technology environment, optimise business processes, identify opportunities for automation, and help shape how technology supports the company's future growth.

What you'll be doing

• Take ownership of the company's core business systems, ensuring they remain reliable, scalable, and fit for purpose.
• Manage and enhance the Zoho platform, including workflows, automations, dashboards, and integrations.
• Oversee the wider technology environment, including Office 365, AWS, and PBX systems.
• Identify opportunities to improve efficiency through automation, AI, and smarter business processes.
• Work closely with stakeholders to understand business needs and implement practical technology solutions.
• Lead system enhancements, troubleshooting, user support, and continuous improvement initiatives.
• Maintain system documentation, governance, and best practice standards.

What we're looking for

• Experience administering Zoho or a similar CRM, ERP, workflow, or business systems platform.
• Strong understanding of business process improvement and systems optimisation.
• Experience implementing automations, workflows, and system integrations.
• Excellent problem-solving skills with the ability to translate business requirements into technology solutions.
• Self-motivated with the ability to manage multiple projects and work independently.
• Exposure to low-code platforms, scripting, APIs, or system integrations would be highly advantageous.
• Interest in AI tools and emerging technologies that improve business efficiency.

Why join?

• Take ownership of a business-critical technology environment.
• Drive innovation and influence how technology supports business growth.
• Work in a fast-paced, entrepreneurial business where your ideas can make a real impact.
• Join a collaborative team that values initiative, continuous improvement, and smart thinking.