OM Bank - Senior Business Analyst

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

We are seeking an experienced Senior Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes. Strong Salesforce knowledge/experience, ideally in a Retail Banking environment is required.

The candidate will work in cross-functional Waterfall/Agile teams, including product owners, developers, testers, project managers, and other stakeholders (e.g. Risk) to identify customer and business needs, and translate them into requirements expressed as Use Stories, to ultimately deliver compelling Customer Experiences.

KEY RESULT AREAS Collaborate with Product Owners and other stakeholders to identify and document business requirements for banking systems and processes Work with product owners and development teams to design and develop solutions that meet customer needs Analyze and translate business requirements into artefacts that define and express the requirements, including: User Stories Acceptance Criteria (Gherkin) Business Processes Business Rules Wireframes Data

Requirements

• Run Refinement sessions Proactively manage project timelines, and deliverables Conduct user acceptance testing and ensure that systems and processes are performing as expected Communicate with stakeholders to provide updates on status and ensure alignment with business goals and objectives Identify opportunities for process improvements and propose solutions to increase efficiency and effectiveness.

ROLE REQUIREMENTS Domain Expertise

• Experience with system implementation, testing, and deployment, in Retail Banking Salesforce knowledge/experience, ideally in a Retail Banking environment;
• Financial Service Cloud would be advantageous Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendors Familiarity with regulatory compliance and risk management practices in the Retail Banking industry Work Experience: We are seeking an individual with experience in one or more of the following: Retail Banking Service Retail Banking Operations Salesforce

Skills and Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field Pertinent Salesforce certifications.
• Skills Adaptive Thinking, Analytics Software, Business Case Development, Business Intelligence (BI) Analysis, Business

Requirements

• Analysis, Business

Requirements

• Elicitation, Computer Literacy, Current State Assessment, Database Reporting, Data Compilation, Data Controls, Gap Analysis, Readiness Assessments,

Requirements

• Development, User

Requirements

• Documentation Competencies Action Oriented Business Insight Cultivates Innovation Customer Focus Decision Quality Manages Complexity Nimble Learning Optimizes Work Processes Education Closing Date 30 July 2026 , 23:59 The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
• The Old Mutual Story!
• Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries.
• The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
• We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.