IT Service Desk Engineer

JOB TYPE & HOURS: Permanent / Full Time, Monday to Friday – 8.00AM to 6:00PM UK (typically). Must be remote ready with stable Wi-Fi and laptop.

Job Description

 Our UK client is seeking an experienced Service Desk Engineer to join its ever-growing technical team.  The successful candidate will be responsible for providing first-line support to our Managed Service customers. This includes troubleshooting and resolving IT issues, managing customer tickets, and passing tickets to our On Site Engineering queue where required.

Additionally, escalating complex issues to our 3rd line engineers.  The ideal candidate will possess a minimum of 2 years of verifiable experience as a full-time IT Service Desk Engineer and will have the aim to work long-term with the company in developing their role in this exciting and mature company.  The majority of our client base are Primary and Secondary Schools, therefore existing Schools experience would be preferable.  We do also work with SMEs, healthcare and small corporations, so vertical awareness and attention to detail is of high importance.