Accounts Receivable Specialist (Position located in Cape Town, South Africa)

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/cape-town

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm

LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

The Accounts Receivable Specialist is responsible for responding to internal (sales team) and external client inquiries in regards to billing and other clerical tasks related to the maintenance of accounts receivable records.

Responsibilities

• Maintain accurate customer and billing records
• Investigate and respond to customer inquiries about their accounts
• Assist Sales Team with inquiries about their accounts
• Research and resolve payment discrepancies
• Research Withholding Tax, State Tax, FX Exchange
• Apply ACH, Wire, and Lockbox Payments Daily
• Process credit card payments and maintains credit card records on file up to date
• Investigate unapproved credit card payments
• Assist with month-end closing activities
• Report with Month-ending Open Invoices to Sales Team
• Research any and all over/duplicate/short payments and initiate refund process if necessary
• Upload Tax Certificates
• Handle all Consultant Deal referral fee requests
• Handle Vendor Form Requests for Germany, Africa & Brazil subsidiaries
• Handle all Requests via Payment Portals
• Support Revenue Support team on Vendor Portals
• Support Order Management with invoicing
• Manage Collection Process
• Escalate Delinquent Accounts to Sales Team and updates customer console accordingly
• Investigate Customers Bounced Emails

Minimum Qualifications

• Bachelor’s Degree in Accounting is preferred or field experience
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications in English (and regional language, if applicable, is preferred)
• Excellent time management and organization skills

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.