Senior HR Partner, PXT ZAF

At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior leaders.

HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business.

They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with HR Business Partners, Employee Relations, Legal, and others to provide integrated people solutions.

Key job responsibilities

Sr. HRPs support managers and senior leaders to handle sensitive and often complex employee topics.

The Sr. HRP acts as an influential partner in helping managers and senior leaders with talent and performance management processes, HR policy consultation, and implementation of labor law and organizational changes at the country or regional level.

Thanks to their front-line visibility across businesses, Sr. HR Partners are positioned to spot trends, identify emerging needs, and address them in collaboration with appropriate business and HR stakeholders.

• Performance Management: Support managers through performance management cases including performance improvement plans and assessments. Guide managers in implementing performance processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues. Lead initiatives to enhance performance management practices across multiple teams or countries.
• Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on ER matters including policy violations and workplace concerns across countries. Lead end-to-end disciplinary enquiry processes, ensuring procedural integrity and documentation, coordinating with stakeholders to achieve timely resolutions, and maintaining compliance with labor legislation. Manage CCMA cases, including preparing comprehensive case documentation and evidence bundles, representing the organization at conciliation and arbitration proceedings, ensuring compliance with CCMA procedures and timelines, and driving favorable outcomes through strategic case management and effective dispute resolution practices.
• Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups. Lead cross-functional initiatives that impact organizational effectiveness and manager capability at scale.
• HR Policy Management: Lead policy development, implementation, and change management initiatives across the organization. Drive compliance alignment with local labor laws, establishing standardized processes, and partnering with cross-functional stakeholders to ensure seamless integration of policy updates.
• Strategic Partnership and Influence: Handle ambiguous initiatives where problems and solutions may not be clearly defined. Use expertise and judgment to determine appropriate goals, inform decisions, manage stakeholder expectations, and design long-term solutions. Take the lead on local and regional initiatives. Present decisions and recommendations to senior leaders. Write strategic narratives and documents (6-pagers, MBR/QBR documents) and present them to leadership and cross-functional teams. Foster constructive dialogue, harmonize discordant views, and lead resolution of contentious issues to build consensus.

BASIC QUALIFICATIONS

• Bachelor's degree or above
• -9+ years of HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or HR program experience
• Knowledge of HR, HR management, organizational development concepts
• Experience working with and influencing senior level stakeholders
• Experience managing multiple projects, prioritizing, planning, and managing time
• Proven knowledge and practical application of Labor Law in South Africa
• Experience managing Employee Relations in South African legal framework
• Experience working in highly matrixed organizations and managing ambiguity
• Proven ability to identify problems and drive appropriate solutions independently
• Business professional fluency in English (both written and communication)

PREFERRED QUALIFICATIONS

• Experience communicating and presenting to senior leadership
• • Proven track record of accomplishments in dynamic, fast-paced, and customer-driven environments
• • Demonstrated ability to prioritize, meet deadlines, and optimize resource utilization
• • Project management expertise with proven track record of influencing through data-driven recommendations
• • Strong coaching and consulting skills with ability to work with and influence multiple stakeholders across functions
• • Experience developing and implementing country-level or regional HR programs or initiatives
• • Demonstrated ability to handle strategic and tactical work simultaneously
• • Experience in process improvement and operational excellence

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.

We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.