Leasing Agent

POSITION: RESIDENTIAL LEASING AGENT

LOCATION: CAPE TOWN // FORESHORE

PURPOSE

The Leasing Agent / Rental Consultant is responsible for the full leasing lifecycle, from lead generation and marketing through tenant onboarding, move-in coordination, tenant support, notices and move-outs. The role works closely with Building Management, Property Management and Operations to maximize occupancy while delivering exceptional customer experience.

Working hours: Tuesday to Saturday, 09:00 a.m. to 18:00 p.m.

If tenant move-ins or move-outs (typically at month-end) fall on a Monday or Sunday, you will be required to work on those days to ensure a smooth key handover process.

ABOUT US

At Quorum Property Group, we are dedicated to making a positive impact on society and the economy. Our commitment to effective building management ensures that we provide exceptional service to all our tenants.

Quorum Property Group excels in Property Management and Development across Commercial, Residential, and Student Portfolios. We offer our tenants the opportunity to live in exceptionally well-maintained, modern units at affordable rates.

If you are looking to join a company that supports your personal and professional growth and provides the necessary guidance to help you reach your full potential in the Property Industry, we encourage you to apply for this position.

DUTIES AND RESPONSIBILITIES

May include, but is not limited to

Lead Generation and Marketing

• Respond to all queries via telephone, email and Whatsapp.
• Update Property24, Private Property and other marketing platforms.
• Assist in maintaining weekly vacancy schedules.

Potential Qualification & Viewings

• Qualify prospective tenants according to budget, affordability, employment, move-in dates and property requirements.
• Arrange, confirm and conduct viewings.
• Present developments professionally, explaining amenities, rental costs, lease terms and building rules.
• Follow up with prospective tenants after viewing and convert queries into applications.

Applications, Vetting & Leasing

• Issue application forms.
• Ensure all required FICA documentation is submitted.
• Work with Portfolio Managers throughout the vetting process.
• Keep applicants informed or progress.
• Ensure deposits, holding fees and lease agreements are completed prior to occupation, ensuring compliance with all legal and Company policies.

Move-In Coordination

• Coordinate move-in dates with approved tenants.
• Ensure units are in a lettable condition prior to occupation.
• Coordinate key handovers, inspections and tenant communication.
• Confirm all departments are informed of incoming tenants.

Tenant Administration & Billing Support

• Assist in the collection of arrears.

Notices, Cancellations and Move-Outs

• Advise tenants of notice requirements and early termination penalties.
• Ensure move-out dates are scheduled with tenants and coordinate move-out inspections with the Building Caretakers and Property Managers.
• Ensure revoked notices are reinstated where applicable.
• Assist with internal moves (migrations).

Administration

• Load and update leases, vacate tenants and maintain tenant records.
• Ensure all documentation is complete and correctly filed.

Customer service and Building support

• Act as a professional ambassador for the Property portfolio.
• Respond to tenant queries professionally and timeously.
• Liaise with Building Caretakers and Property Managers regarding move-ins, move-outs and operational issues.
• Report maintenance concerns to the Operations Team.
• Assist with tenant retention and lease renewals.

Reporting & Compliance

• Maintain accurate reports on leads, applications, approvals, move-ins and vacancies.
• Ensure compliance with Company Policies, FICA and legislative requirements.
• Maintain confidentiality of tenant and Company information in accordance with the POPI Act.

General

• Perform any other reasonable duties requested by Management.
• Assist in marketing efforts to attract new tenants, such as listing rentals online and creating marketing materials.

REQUIREMENTS

• Matric / Grade 12 non-negotiable.
• Residential property qualification or diploma (advantageous).
• 2 + years' experience in Residential Property as a Leasing / Rental Agent.
• Ability to prioritize tasks effectively.
• Strong communication and negotiation skills.
• Ability to independently and as part of a team.
• Attention to detail.
• Professional.
• Reliable.
• Own transportation.
• Proficient in English.

Should you be interested in applying for this position, please send an updated CV to hr@qholdings.co.za.

Should you not receive any feedback from us within 2 weeks of your application; kindly consider your application as unsuccessful.