Customer Service Representative - Utilities

JOB PURPOSE

To handle all back office customer related queries in a professional and efficient manner. The role focuses on delivering excellent customer service, resolving queries relating to gas and utilities, promoting products or services (where applicable), and maintaining a positive company image.

KEY RESPONSIBILITIES

• Handle inbound calls, emails, or chats promptly and professionally.
• Assist customers with inquiries, complaints, billing queries, or technical issues.
• Provide accurate information about products, services, and company policies.
• Log and update customer information on company systems (CRM or database).
• Meet performance targets such as call handling time, customer satisfaction, and quality scores.
• Processes, and compliance standards to ensure consistency and accuracy.
• Escalate complex issues to senior staff or relevant departments when necessary.
• Work as part of a team to achieve campaign and company goals.
• Participate in training and coaching sessions to improve skills and knowledge.

SKILLS AND COMPETENCIES

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to work under pressure and meet targets or deadlines.
• Computer literacy and familiarity with CRM or call centre systems.
• Positive attitude, empathy, and patience with customers.
• Team-oriented with good time management skills.

QUALIFICATIONS AND EXPERIENCE

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to work under pressure and meet targets or deadlines.
• Computer literacy and familiarity with CRM or call centre systems.
• Positive attitude, empathy, and patience with customers.
• Team-oriented with good time management skills.

WORKING HOURS DETAILS

• Working hours: Monday to Friday, 9:00 AM – 6:00 PM
• Comprehensive Medical Insurance fully paid by the company
• Provident Fund with company contributions
• Transport provided for shifts finishing at 6pm onward
• Free shuttle service available from Cape Town CBD (Arts Cape to Foundever Waterfront)

IF THIS REALLY INTEREST YOU

...and you are attracted to pushing yourself to a rewarding career, then please apply now and our Recruitment Team will be more than happy to speak with you.

We look forward to receiving your application!