Guest Relations & Brand Ambassador

Guest Relations & Brand Ambassador

Established Hospitality Venue | Southern Suburbs, Cape Town

An established hospitality venue is looking for a confident, well-presented hospitality professional to become the face of the business.

This is a guest relations and brand ambassador role focused on building relationships, hosting guests and creating memorable experiences. Working alongside the restaurant and events teams, you'll help grow the venue's profile through exceptional guest engagement and creative event initiatives.

Key Responsibilities

• Welcome and engage with guests throughout service.
• Build relationships with regular and new guests.
• Create and host guest-focused events and special occasions.
• Develop relationships with local businesses and community groups.
• Represent the venue professionally and enhance its reputation.
• Work closely with the restaurant and events teams to deliver an exceptional guest experience.

Requirements

• At least 5 years' experience in guest relations, hospitality, luxury events, client relations or a similar guest-facing role.
• Naturally confident, personable and professional.
• Excellent communication and relationship-building skills.
• Comfortable hosting guests, networking and engaging with VIP clientele.
• Creative, proactive and passionate about delivering outstanding guest experiences.
• Available to work hospitality hours, including weekends and public holidays.

Salary

Competitive for the right person! (Depending on experience and track record.)