Transport Operations and Compliance Coordinator

Introduction

We are seeking a hands-on Transport Operations and Compliance Coordinator with experience in a service-delivery environment. This role combines client consultation, reservations support, transport operations, after-hours standby duties and Health and Safety compliance.

The successful candidate will also act as the Office Health and Safety Representative and help ensure that the operation remains audit-ready for quarterly compliance reviews.

Duties & Responsibilities

• Assisting with sales, reservations and loading of bookings
• Scheduling vehicles and drivers for transport services
• Preparing waybills with instructions for Drivers and Guides
• Briefing Drivers and Guides to ensure they fully understand what is expected of them
• Dispatching Drivers and Guides for their transport service
• Doing after-hours standby duty to deal with queries, breakdowns, service changes, etc.
• Assisting with practical vehicle-, Driver- and other operational matters
• Investigating incidents and accidents
• Assisting with administrative duties to ensure that operations run smoothly
• Assisting with breach-of-contract meetings involving Drivers and Guides

Desired Experience & Qualification

The ideal candidate has the following qualities

• Well-organised and systematic, with strong administrative skills
• Able to keep track of unfinished tasks and return to them after attention was diverted by something else
• Able to deal with multiple tasks and unforeseen distractions
• Able to prioritise where to focus attention, yet able to manage time to ensure that all tasks are completed
• Able to remain calm, focused and solution-driven when dealing with stressful, last-minute changes
• Good, practical problem-solving abilities; must be persistent and search until a solution is found
• Good people- and communication skills, with a good verbal and written command of English
• Confident to give clear instructions and stand by operational decisions, even when challenged
• Whilst assertive, also able to maintain strong trust relationships with colleagues, Drivers and Guides
• High standards for the quality of own work and the quality of services delivered
• Willing and able to work long hours, when necessary

Minimum Requirements

• Minimum Grade 12
• Proven experience being responsible for a compliance-based project or assignment
• 10 years’ experience in a responsible position, within a service-delivery/sales operation
• Strong practical problem-solving skills, with the ability to analyse moving parts and find workable solutions
• Intermediate computer literacy (MS Office – especially Excel)
• Code B driver’s licence and own reliable transport
• Flexibility regarding working hours, e.g. early starts (06:00) and late finishes (19:00) when necessary
• Able to do after-hours standby duty in the evening, over weekends and on Public Holidays, on a rotation basis
• Proven experience in operations and/or logistics

Advantageous

• Proven experience in vehicle scheduling
• Prior operations experience in travel and transport
• Qualification in Tourism and/or Logistics
• Experience in the Tourism Industry, especially in sales and the capturing of bookings