People Solutions Account Manager (Penang-based)

This role sits at the heart of our Employee Benefits (EB) team, taking a leading position in managing and driving the full renewal cycle, placement activity, and ongoing servicing of a dedicated portfolio of business.

You will ensure all client and operational responsibilities are delivered to a high professional standard, fully aligned with Lockton’s Code of Conduct and terms of business agreements.

A key part of the role is to grow the existing book of business through proactive, organic development, while also partnering closely with the Business Development team to support new client acquisition opportunities.

What you will do

Client

• Responsible on programme design, placement, marketing and consultancy services for Lockton’s clients in line with agreed account strategies and ensure it is in accordance with Lockton operating procedures and compliant with regulatory.
• Consistently improving relationship and service with clients and contribute towards revenue growth Manage and maintain market relationships at both operational and strategic level
• Answer all queries according to company SLA’s (within 24 hours)
• Account stewardship

Financial Success

• Ensure prompt and accurate invoicing and that clients understand the Lockton cash collection terms, monitor, follow-up and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
• To identify and cross-sell the inter-department services which Lockton can provide
• Maintain renewal income to at least budgeted levels and in line with set and agreed personal objectives.

Operational Excellence & Innovations

• Preparation and issuance of Quotation/Placement Slips, Insurance Summary based on agreed terms and conditions with Insurers.
• Checking of policy/endorsement/invoice to ensure that it is accurate prior to forwarding to clients
• Ensure all activities that are undertaken are compliant with regulation and Lockton’s internal standards and procedures.
• Identify opportunities for expanded or new business.
• Participate in operational improvement projects.

Talent/People Development & Leadership

• Keep abreast of insurance market and products/coverage developments and communicate to appropriate Associates/clients
• Work closely with underwriters and industry stakeholders to strengthen Lockton's presence in the Malaysia market

What We're Looking For

We are looking for a motivated, client-focused professional with a strong sense of accountability and a proactive, can-do attitude. The ideal candidate is confident in building and maintaining strong client relationships, with the ability to approach challenges thoughtfully and deliver practical solutions.

Strong communication skills, attention to detail, and a well-organised approach are essential to succeed in this role. A minimum of 2 years’ experience in insurance broking within Employee Benefits would be an advantage, but equally important is the right mindset and commitment to service excellence.

Why Join Us?

Lockton is built on a culture of trust, collaboration, and long-term thinking. We invest in our people, value diverse perspectives, and empower individuals to take ownership—creating an environment where you can do your best work and build a lasting career.