Web Sales Representative

Job BriefWe are a professional fishing tackle manufacturer, distributor, and wholesaler headquartered in Bukit Mertajam, Penang, Malaysia. Since 2015, we have specialized in handmade soft frog lures for freshwater snakehead fishing, trusted by anglers across Southeast Asia — Malaysia, Indonesia, Singapore and Brunei.

We serve over 600 dealers and a community of more than 600,000 followers on social media, with over 1 million soft frogs sold.

We are committed to ESG initiatives, leading sustainable fishing efforts through biodegradable hooks, artificial bait promotion, and social impact programs that support local employment and education.

• We are growing — and we are looking for talents to join our team and grow with us. Job Highlights
• Base salary + performance-based commission — the more you close, the more you earn
• Sell for a brand people love — a 600,000+ community and 600+ dealers nationwide
• Own the online sales funnel — real conversion work with a friendly, supportive team

What You'll Do

• You'll turn our Facebook and WhatsApp community's interest into real sales — from first message to closed order.
• This means:
• Responding to inquiries and leads on Facebook and our WhatsApp community, and converting them into sales
• Recommending the right products and giving accurate info to help customers decide and place an order
• Confirming and recording orders accurately (including cash-on-delivery), then handing them to our Operations team and following up delivery with the customer through to completion
• Reaching out proactively — calls and weekly follow-ups with warm leads and past customers — and keeping our WhatsApp and Facebook communities engaged with promos and new launches to drive sales
• Ensuring a good buying experience that earns repeat business
• Working with our Customer Service and Marketing teams on after-sales, campaigns and a smooth customer experience
• Reporting on your sales results and sharing customer feedback with the team

What we're looking for

• You're a closer — driven, persuasive, motivated by results and commission
• Comfortable selling and chatting with customers on Facebook, WhatsApp and messaging apps
• Minimum 2 years in online sales, tele-sales, e-commerce or customer-facing sales
• Organised — you can juggle many inquiries and follow-ups without dropping the ball
• Comfortable with Microsoft Excel for keeping records
• Good Bahasa Malaysia (basic English / Chinese a plus)
• Why Join EXP?Medical claims covered12 Annual leaves from your first year
• Free parking
• Annual dinner & company trip — we celebrate together
• Team building — we work hard and have fun
• Work with a brand people genuinely love — 600,000+ passionate followers, not a faceless corporation
• Annual Leave
• Medical and Hospitalisation Leave
• EPFSOCSOEISTraining Provided5 Working Days
• Company Trip
• Performance Bonus
• Allowance Provided