Customer Success Representative

WHY DO WE NEED YOU?

Why Verifi

Verifi gives you, as a seller, a rare combination of a platform with proven, quantifiable ROI, the backing of a global materials leader in Saint-Gobain, and a wide-open market that has yet to be digitized at scale. You'll be selling transformation, not incremental improvement, to an industry where margins matter, and early movers are rewarded with market share.

If you've built your career closing complex deals that change how organizations operate, this is the stage to do it at category-defining scale.

Position Summary

Candidates located in the Oklahoma City metro area are strongly encouraged to apply, with consideration given to candidates in the Tulsa area. This position requires 50%–75% travel.

The Customer Success Representative will lead on-the-ground implementation, training, and value realization for Verifi customers. This role is highly field-based and hands-on, working directly with concrete producers, operators, and site managers to ensure successful system adoption and sustained performance.

The Customer Success Representative will be the face of Verifi at customer plants --training users, solving problems, ensuring accountability for action items, and making sure our technology translates into real-world results.

Key Responsibilities

Customer Success & Relationship Management

• Providing solutions for their businesses that are in line with value derived from Joint Business Plans with the customer.
• Monitoring competitor activity and ensuring appropriate action is taken.
• Building long-term relationships with customers, ensuring that value needs are fulfilled, helping provide processes, structure, and value support.
• Networking through active participation in industry association events and committee assignments.
• Working directly with Field Service Managers and Field Service Technicians to bring value to customers.

Commercial & Excellence in Execution

• Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues.
• Works with Customer Success Manager to create process' and plans to promote value, derived from Joint Business plans with Client Engagement Managers.
• Coordinates initiatives with team members in Client Engagement and Customer Success Manager.
• Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Account Manager.
• Leveraging local relationships to generate leads in current markets up to Client Engagement Manager and Business Development.

IS THIS JOB FOR YOU?

Qualifications & Experience

This role will be part of a rapidly changing environment; our company's innovative mindset will provide different challenges and opportunities, with no day being the same. Flexibility and willingness to work with a team is critical for the success of our accounts. Critical thinking and ownership of accounts and KPI's will allow for success.

Education

• High School Diploma or Equivalent – General Studies (Required)
• Bachelor's – Engineering or Business (Preferred)

Work Experience

• Business knowledge; business and sales experience (Preferred)
• 5+ years of product engineering experience with electro-mechanical systems, preferably in the industrial sector (Preferred)
• 3+ years of ready mix or equal experience (Preferred)
• Microsoft Excel/Outlook (Required)
• Tableau/Power BI (Preferred)

Other Knowledge and Ability (Knowledge of coding languages, interpersonal skills, etc.)

• Hands-on electro-mechanical aptitude including a broad array of technical knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24-volt DC electrical systems, and hydraulic system principles. (Preferred)
• Must be able to lift 50 pounds (Required)
• Must be able to work in confined spaces (Required)

Licenses and Certifications

• OSHA10 (Preferred)

a Little More About Us

Verifi is an expanding global SaaS and IoT technology company focused on the construction industry. Dedicated to connecting the physical world with intelligent software. We are revolutionizing the industrial construction space. We provide end-to-end solutions—from embedded sensors to cloud-based analytics—that help companies boost efficiency, ensure sustainability, and unlock actionable insights.

We are building a supportive, high-performance team to drive the next wave of digital transformation. Join us to build, scale, and innovate at the edge.

LEGAL STATEMENT

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.

Benefits In Joining Us

Employees have the flexibility to choose the benefits that best fit their individual needs:

Health and Wellbeing – Supporting your wellbeing, to thrive in life and work

• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Savings Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave

Retirement and Protection – Helping to make the future life you want a reality

• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance

Additional Benefits – Helping shape the experience and impact you want

• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program