Customer Success Manager

Healthcare practices aren't looking for another software vendor. They're looking for a partner. Someone who understands how a clinic actually runs, who can think through a tricky workflow with them, and who helps their tools fit tightly into how they deliver care. Someone who's their go-to person: reliable, quick to respond, and an advocate for them.

That's who we're hiring.

About the role

You'll own the ongoing success of our live client base — the clinics and healthcare organizations already running on our platform. When our delivery team finishes an implementation, they hand the account to you, and from that point forward you're the person who makes sure "launched" becomes "thriving."

That means you're proactive by default. You run a regular cadence of check-ins and outcome reviews so problems surface in a scheduled call, not an angry email. You're also the first responder when clients need help — you triage, solve what you can, and route what you can't to engineering or delivery with enough context that nobody has to re-ask the client anything.

A great Calvient CSM combines the listening skills of a stellar support person with the problem-solving instincts of an engineer. This isn't a ticket queue, and it isn't sales — but it does include real support work, done well.

The role isn't an engineering job either, yet our clients bring real operational problems, and you'll need to learn healthcare workflows deeply enough to reason about them, not just route them.

In that sense, you're a consultant AND a builder. Our platform can solve many problems out of the box, and you'll be the person who knows how: configuring solutions, leading trainings, and developing materials that keep users sharp where the playbook is established.

What can't be solved with today's tools becomes tomorrow's feedback — you're a direct conduit from customers to product and engineering, and what you observe shapes what we build next.

Finally, you'll bridge a gap that matters to us: self-service. Great products are intuitive, and nobody will know better than you exactly where clients struggle to configure or use what's already there. Your job isn't to make clients dependent on you — it's the opposite.

You'll help every client get maximum value from the Calvient platform while becoming fully independent, turning what you learn into better materials, better defaults, and a better product.

What you'll do

• Own steady-state success for our live clients — you're their primary contact after go-live
• Run a proactive success cadence: scheduled check-ins, usage and outcome reviews, early risk detection
• Be first responder on client questions and issues; resolve directly or route with full context
• Take structured handoffs from our delivery team and own each account's ongoing care
• Run standardized onboardings for smaller clients using our playbooks (complex implementations are led by our delivery lead — you may own workstreams within those)
• Keep the client record current: decisions, status, and context live in our client docs, not in anyone's head
• Track outcomes, usage, and satisfaction — and turn what you notice into product insights and playbook improvements
• Deliver training and documentation that meets healthcare teams where they actually are

What we're looking for

• Strong communication with every altitude of a clinic — front-office staff and executive leadership deserve the same clarity
• Follow-through. Clients trust people who do what they said, when they said
• Familiarity with healthcare operations or clinical workflows is a strong plus — a health system, clinic, or healthcare SaaS background all count
• Ability to learn systems quickly and translate the complicated into plain language
• The instinct to write it down. You leave a trail others can follow.
• A problem-solver's instinct: when a client hits a wall, your first move is to dig into the tools and find a way, not to pass the question along
• The drive to master the product. Within a few months, you should know the platform better than almost anyone, including most of us
• Bonus: prior implementation, support, or operations experience in SaaS or healthcare
• Recent grads are genuinely encouraged to apply if you can show relevant internships, work history, or evidence you're the person your peers relied on.

What success looks like

Six months in, you own a book of accounts our delivery team no longer thinks about. Clients email you first and hear back fast. Risk shows up in your notes weeks before it would have shown up as churn. And at least a few of our playbooks are better because you ran them, hit their limits, and improved them.

You'll also be our first dedicated customer success hire — which means you're not inheriting a playbook so much as co-writing it, and as our client base grows, the CS function grows around the person who built it.

Finally, you know the platform inside and out. When a client asks "can it do X," you answer from experience, not by asking engineering.

Role details

• Title: Customer Success Manager
• Type: Full-time
• Location: Oklahoma City (hybrid)
• Travel: Occasional, for key client relationships or events. Not regular.
• Salary Range: $50,000–$65,000 plus performance incentives

About Calvient

Calvient exists to support the delivery of excellent healthcare. We're not the frontliners — we're the team behind them, building a workflow platform and Practical AI for Healthcare that lightens the administrative load so clinical and operational teams can focus on what matters.

We were built in Oklahoma City by people with decades of hands-on healthcare experience, and it shows in how we work: practical over flashy, process over heroics, and honest with our clients and each other. We're a small team where ownership is real — what you build here, you'll see working in actual clinics, used by actual people, within weeks.

If that sounds like your kind of challenge, we'd love to hear from you.