Technical Service Manager

Position Summary

The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department.

Position is also responsible for completing technical jobs and duties as business needs dictate.

Responsibilities

• Oversee day-to-day operations, including project execution, field activities, resource coordination, and resolution of customer and operational issues.
• Participate in hiring efforts and mentor, coach, motivate, and develop team members through performance reviews and ongoing feedback.
• Schedule and coordinate field personnel and resources for local and large-scale projects.
• Provide technical guidance, review quotes, perform site walks as needed, and ensure quality of field work and reports.
• Build and maintain strong relationships with customers, vendors, and internal teams while delivering excellent customer service.
• Monitor project performance to meet profitability and operational goals.
• Partner with leadership to improve processes and support business initiatives.
• Prepare reports and communicate project status as needed.
• Support a safe, productive work environment and follow company policies.
• Maintain flexibility to support customer and business needs, including occasional after-hours or weekend work.
• Perform other duties as assigned.

Required Experience & Qualifications

• Associate degree in a related field or equivalent experience.
• Minimum of 5 years of experience in electrical testing, commissioning, or a related industry.
• Hands-on experience testing, commissioning, troubleshooting, and maintaining high-voltage substation equipment (69kV-345kV), including protective relays, breakers, transformers, and control systems.
• Strong knowledge of utility, industrial, commercial, or renewable energy environments.
• Proven leadership, mentoring, and team management experience.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Customer-focused with strong relationship-building skills.
• Commitment to safe work practices.
• Willingness to travel and work flexible hours as needed.
• Valid driver's license.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada.

We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Travel: Up to 100% travel

Type: Full-time

Location: Omaha, NE

Compensation

$65.00-$75.00 an hour plus eligible for overtime.

Relocation: Available for highly qualified candidates.

Benefits

Full benefits including medical, dental, vision, company-paid life insurance, matching 401k, paid time off, Paid Holidays, and Milestone bonus.

Physical Demands

Office Duties; Lifting a maximum of 50lbs on a daily, crawling, climbing, standing for long periods of time and working in non-ideal conditions.

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.