Senior Director of Marketing Operations

About Milan Laser Hair Removal

At Milan Laser Hair Removal, we're not just transforming skinwe're transforming confidence. As the nation's largest laser hair removal provider, we're built on a culture of excellence, innovation, and delivering a world-class experience for both our clients and our team.

We're looking for a Senior Director of Marketing Operations who thrives in a fast-paced environment, brings clarity to complexity, and knows how to turn strategy into execution. This is a high-impact leadership role for someone who enjoys building scalable systems, leading cross-functional initiatives, and helping teams work smarter together.

If you're energized by bringing structure to ambitious goals, aligning stakeholders, and driving results across a growing organization, we'd love to meet you.

About the Role

The Senior Director of Marketing Operations is responsible for building and leading the operational foundation of Milan's Marketing organization. Partnering closely with the Chief Marketing Officer and senior leadership team, you'll create the operating rhythms, planning processes, and cross-functional alignment that enable marketing initiatives to move from strategy to execution with clarity and accountability.

From launching major cross-functional initiatives and managing marketing roadmaps to improving processes, leading teams, and preparing executive-level presentations, you'll play a key role in helping Milan's marketing organization scale while delivering exceptional work across more than 400 clinic locations.

This role is ideal for a strategic operator who enjoys solving complex business challenges, influencing across teams, and building systems that drive long-term success.

Status: Full-time | Salaried

Location: Omaha, NE | On-Site (Candidates must be located in or willing to relocate to the Omaha area)

What Youll Do

• Marketing Operations & Strategic Planning
• Design and continuously improve the operating model that connects marketing strategy to execution across campaigns, product launches, creative initiatives, and cross-functional programs
• Establish planning rhythms, prioritization frameworks, and governance that help teams stay aligned and deliver consistently
• Build and manage a unified marketing roadmap, balancing priorities and adapting as business needs evolve
• Executive Partnership & Cross-Functional Leadership
• Partner closely with the CMO to translate strategic priorities into coordinated execution across the marketing organization
• Lead marketing leadership team operations, including planning meetings, off-sites, and follow-through on key initiatives
• Align stakeholders, clarify decision-making, and drive accountability across cross-functional teams
• Team Leadership & Operational Excellence
• Build, lead, and develop the Marketing Operations team while fostering a culture of accountability, collaboration, and continuous improvement
• Partner with Finance and FP&A to oversee budgets, purchase orders, invoices, and investment governance
• Continuously evaluate and improve how the marketing organization plans, communicates, and executes work
• Performance & Executive Readiness
• Partner with analytics and marketing leaders to evaluate performance, identify opportunities, and improve operational effectiveness
• Develop executive presentations, growth updates, and strategic narratives for senior leadership and key stakeholders
• Ensure marketing teams have clear, data-backed insights and recommendations to support business decisions

What Were Looking For

• 12+ years of experience in marketing operations, marketing strategy, business operations, or a related leadership role within a fast-paced, high-growth environment
• Proven experience building scalable operational systems, processes, and planning frameworks
• Demonstrated success leading and developing high-performing teams
• Strong cross-functional leadership skills with the ability to influence senior leaders and drive alignment across complex initiatives
• Experience partnering with Finance on budgeting, forecasting, and investment planning
• Exceptional communication skills with experience preparing executive-level presentations and strategic updates
• Ability to balance strategic thinking with hands-on execution and operational detail
• Experience with collaborative project management platforms such as Asana or Jira is preferred
• Bachelor's degree in Marketing, Business, or a related field required; PMP certification or equivalent is a plus

What Sets You Apart

• You enjoy bringing structure, clarity, and accountability to complex organizations
• You naturally connect strategy with execution and keep priorities moving forward
• You build strong relationships and influence across teams and leadership levels
• You thrive in environments where priorities evolve and continuous improvement is expected
• You develop people, build scalable processes, and create teams that deliver exceptional results

Why Youll Love Working Here

• Help shape the future of one of the nation's fastest-growing healthcare brands
• Partner directly with executive leadership on high-impact business initiatives
• Lead transformational projects that influence marketing across 400+ clinic locations
• Build and grow a high-performing team while creating lasting operational improvements
• Join a collaborative culture that values innovation, ownership, and continuous improvement

Benefits

• Medical, dental, vision, disability and life insurance within 30 days
• Paid time off starting immediately
• 6 Paid holidays
• $50 cellphone stipend paid out monthly
• 401k retirement plan with vested 4% employer match after 90 days
• Career advancement opportunities + Culture/environment
• Free laser hair removal for you and a spouse or legal partner

All potential employees of Milan will be required to successfully pass a pre-employment background check before employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer

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Skills

Atlassian JIRA, Billing, Budget Management, Budgeting, Building Systems, Business Operations, Business Support, Campaigns, Channel Strategies, Communication Skills, Continuous Improvement, Cross-Functional, Disability Insurance, Establish Priorities, Finance, Financial Planning and Analysis (FP&A), Follow Through, Forecasting, Functional Programming Languages, Healthcare, Leadership, Life Insurance, Marketing, Marketing Plan, Marketing Strategy, Operational Improvement, Operational Strategy, Operations Planning, Operations Processes, Plan Meetings, Process Improvement, Product/Service Launch, Project Management Professional (PMP), Project/Program Management, Purchase Orders, Scalable System Development, Strategic Planning, Team Lead/Manager, Team Player

About the Company

Milan Laser Inc