QA Technical Analyst

Job Summary

The Technical analyst takes direction from the QA Manager and work hands-on with our engineering and product management teams to ensure that the feature development and enhancements to our Lottery and Slot Gaming products meet high quality standards from a business and functional perspective.

In addition, the Technical Analyst will assist with technical support by phone, email, sometimes on site, and be a part of the On-Call rotation. The ideal candidate requires minimal supervision and can manage multiple assignments related to software and hardware testing based on product requirements and test goals.

Job Responsibilities

• Perform exploratory, functional, system, reliability testing and regression testing on all products, as requested by the QA manager;
• Run hardware and software test scripts on multiple platforms (sometimes can be repetitive);
• Write detailed test cases based on requirements documentation;
• Write clear and concise defect reports;
• Install Windows operating systems, MS SQL 2005 and 2008;
• Troubleshoot issues with software, hardware, infrastructure and network;
• Able to quickly learn new technology and software applications;
• Must be able and willing to travel (sometimes last minute!) to UAT locations, certification labs and other locations requiring support in the US and Canada (about 25%)
• Perform other tasks as needed and requested by management.

Education and Experience

• Bachelor's degree from a 4-year university or equivalent experience;
• 2+ years of QA testing experience in a client-server environment;
• 1+ years working with MS SQL databases and read/write SQL queries;
• Experience with several of the following is a big plus: MS Office suite, Content Management Systems, gaming technology and MS Server 2005, 2008;
• Experience with customer service in a professional environment;
• Experienced in working with Lottery and Slot gaming products (a BIG plus)

Knowledge and Abilities

• Must have exceptional problem-solving skills;
• Clear and effectively communicate problems and the appropriate solution;
• Must be analytical and attentive to detail; must be process oriented;
• Excellent with cross-functional communication and influencing required;
• Must have comprehensive understanding of software engineering, development life cycle and testing life cycle;
• Ability to navigate around bug tracking and test case tools like it was second nature.

Physical Demands

• Able to carry and move hardware that is more than 50 lbs.

Additional Requirements

• Candidates must be legally authorized to work in the United States without current or future employer sponsorship.

Why Diamond Game?

At Diamond Game, you're not just joining a company - you're joining a forward‑thinking, technology‑driven gaming organization where people genuinely matter. In fact, Diamond Game is proud to be a 2025 Best Place to Work winner, a recognition that reflects the experience our employees have every day.

We're a collaborative, diverse team that works side by side, contributing at every level to deliver high‑quality products and meaningful results. Everyone here plays a role in raising the bar - and that shared ownership is a big part of what makes Diamond Game special.

We believe in growing our talent from within. That means real career development, mentoring, and hands‑on experience that helps you build skills and expand your impact over time. When our people grow, the company grows - and we're intentional about supporting both.

Diamond Game offers a well‑rounded employee experience, including competitive benefits, work‑life balance, and an inclusive culture where people feel supported, respected, and empowered to do their best work.

Since 1994, Diamond Game has been designing, producing, and servicing electronic pull‑tab games, gaming systems, and tickets for charitable gaming and lottery markets. Diamond Game is proud to be part of Pollard Banknote's Charitable Gaming Group, contributing to innovative solutions that support charitable organizations across North America.

Our mission is simple but meaningful: to deliver innovative gaming solutions that create exciting player experiences while positively impacting charitable communities across North America. We put customers first, deliver reliable service, and design products that stand out in the market.

Just as important, we foster a workplace based on our Core Values: Collaboration, Innovation, Integrity, Growth; and Having Fun along the way!

We thank all that apply; however only the most qualified candidates selected for an interview will be contacted. Employment is contingent upon a satisfactory response from a Background Screening (Criminal History Search and Drug Test).

Diamond Game provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

To ALL Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Skills

Acceptance Testing, Analysis Skills, Bug Tracking/Defect Management, CASE (Computer-Aided Software Engineering), Career Development, Communication Skills, Content Management Systems (CMS), Cross-Functional, Customer Support/Service, Game Design, Gaming, Hardware Quality Assurance, Mentoring, Microsoft Office, Microsoft SQL Server, Microsoft SQL Server 2005, Microsoft Windows System Administration, Multiplatform/Cross-Platform, On Call, Physical Demands, Problem Solving Skills, Product Design, Product Testing, Quality Assurance, Quality Metrics, Recruiting/Staffing Agency, Regression Testing, Reliability Testing, SQL (Structured Query Language), Service Delivery, Software Administration, Software Development Lifecycle (SDLC), Software Engineering, Software Testing, System Test, Systems Reliability, Team Player, Technical Analysis, Technical Support, Test Case, Test Requirements, Test Scripts, Test Tools, Testing, Willing to Travel

About the Company

Diamond Game