Systems Architect

Job Summary

Are you looking for career opportunities that provide top-notch benefits including paid vacation & sick leave, outstanding health & dental insurance, on-site health clinics for you & your dependents, a generous retirement plan, and much more?

Travis County Technology & Operations is looking for a Systems Architect to join the team.

This role oversees the deployment, maintenance and administration of highly complex server hardware and operating systems, application software and integrated solutions. Leads and oversees the work of subordinate technical systems staff and functions as a technical expert. Monitors infrastructure performance and capacity and tracks performance trends. Provides third tier technical support to end user departments.

Troubleshoots, and works with external vendors, as necessary, to resolve the most complex system issues. Consults with departments to understand network needs and service requirements and to implement the appropriate integrated network services.

Distinguishing Characteristics

Provides second and third tier technical support to end user departments and consults with departments to understand complex network needs and service requirements and implement the appropriate integrated network services. Leads and oversees the work of subordinate technical systems staff and functions as a technical expert. This classification may require a flexible work schedule to meet the needs of the department.

Duties And Responsibilities

• Recommends and implements system policies and standards and ensures adherence to approved security and disaster recovery procedures.
• Consults with departments on proper systems selection and automation designs to meet business objectives while maintaining full integration with other networks and resources.
• Gathers and documents user requirements. Develops highly complex system designs.
• Coordinates work performed by outside vendors and monitors vendor service level agreements (SLAs).
• Tracks performance trends, develops reports, and assists users in utilizing automated systems applications.
• Provides or coordinates user assistance in the field or through Help Desk activities.
• Performs other job-related duties as assigned.

Identity Architecture

• Design scalable Microsoft identity solutions for hybrid and cloud environments.
• Perform architecture reviews for new applications requiring authentication and authorization.
• Define identity standards, policies, and governance models.

Microsoft Identity Services

• Design, implement, and maintain:
• Microsoft Entra ID
• Active Directory Domain Services (AD DS)
• Microsoft Entra Connect Cloud Sync
• Microsoft Entra External ID
• Microsoft Entra ID Governance
• Microsoft Entra Privileged Identity Management (PIM)
• Conditional Access
• Identity Protection
• Self-Service Password Reset (SSPR)
• Passwordless Authentication
• Windows Hello for Business
• FIDO2 authentication

Security & Compliance

• Implement Zero Trust identity architecture.
• Develop Conditional Access strategies.
• Design MFA deployment and enforcement.
• Implement least privilege and RBAC models.
• Manage privileged administrative accounts.

Active Directory

• Design and maintain enterprise AD forests and domains.
• Manage Group Policy architecture.
• Design OU structures.
• Plan forest consolidations and migrations.
• Design disaster recovery and business continuity strategies.

Identity Governance

• Design Joiner-Mover-Leaver lifecycle processes.
• Implement automated provisioning/deprovisioning.
• Develop access certification campaigns.
• Define entitlement management workflows.
• Design identity governance reporting.

Application Integration

Architect authentication using

• SAML 2.0
• OAuth 2.0
• OpenID Connect
• WS-Federation
• LDAP
• Kerberos
• PKI certificates

Support enterprise application integrations with Microsoft Entra ID.

Cloud Identity

• Microsoft 365
• Azure subscriptions
• Azure RBAC
• Azure Key Vault
• Microsoft Graph API integrations

Operational Leadership

• Provide Tier III/IV escalation support.
• Mentor systems engineers and administrators.
• Create documentation and standards.

Minimum Requirements

Education and Experience

Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND seven (7) years of relevant work experience, including one (1) year of team lead, supervisory or management experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements

Valid Texas Driver's License.

Preferred

Microsoft Certified Systems Engineer (MCSE).

Microsoft Certified: Identity and Access Administrator Associate (SC-300)

Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

Microsoft Certified: Azure Administrator Associate (AZ-104)

Knowledge, Skills, and Abilities

Knowledge of

• Policies, practices, procedures and terminology of assigned function.
• Federal, State, Local and County applicable laws, rules, regulations and guidelines.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skilled in

• Leadership, collaboration and negotiation techniques.
• Problem-solving and decision-making.
• Both verbal and written communication, including presentations and communicating technical issues in non-technical language.

Ability to

• Design, install, manage and monitor the most highly complex systems, operating system software and applications.
• Work independently and efficiently and as part of a team.
• Manage time well, perform multiple tasks and organize diverse activities.
• Demonstrate strong customer services skills.
• Translate policies and objectives into ideas and applications web-based information products.
• Research, compile, analyze, interpret and prepare a variety of memorandums or reports.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Work Environment & Other Information

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.

Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 8 am - 5 pm, Monday-Friday.

Location: 700 Lavaca St, Austin, Texas 78701

Department: Information Technology

Criminal, Driving, Education, and Employment Background Checks Required.

For updates or questions on this position, contact: ashley.pena@traviscountytx.gov

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.