Product Support Engineer

Product Support Engineer (Technician) Voice Products, Inc.

Required Experience

Minimum two years IT technical support experience, or formal IT education Plus working knowledge of VOIP.

Required Travel: up to 60% Type

Full-time Salaried

Industry: VoIP, Computer Hardware; Computer Software

Voice Products is a technology-driven company specializing in telephone logging systems, video recording systems, dictation systems, and voice recognition software. Our company is rapidly growing throughout the Midwest, and is looking for qualified individuals to help our growing needs. We have an immediate opening in the California area for a talented technician/technical support professional.

This position will be responsible for providing remote and on-site technical support of our systems, installation of new systems, and documenting service issues into a tracking system. Candidate must be a self-starter, able to work independently as well as part of a team, possess excellent oral and written communication skills, and exhibit a positive attitude.

Prior technical support experience of both hardware and software, or fo rmal IT education is required. A+, Network+, MCP certification preferred . Working knowledge of VOIP required. Experience with any of the following is a definite plus: telephony, radio recording, SQL Server support.

Responsibilities

 Responsible for providing analysis, diagnosis, and troubleshooting of customer inquiries via phone, e-mail, and in the field when necessary

 Learn new products and applications as necessary to remain an expert

 Installation of new equipment at customer sites

 Support sales team in answering questions and understanding products

 Basic hardware repair

 Responsible for various miscellaneous tasks associated with product/customer support activities Requirements:

 Hardware troubleshooting/basic hardware repair experience

 Software troubleshooting experience

 Working knowledge of networks

 Excellent communication/customer service skills  Good driving record

 Must be available for up to 40%-60% travel Benefits: We offer full benefits after 90 days of service.

 Casual work environment

 Paid Holidays  Vacation Pay  Medical/Dental/Vision Insurance  Sick Time Accrual  401K Program

Salary Career Level

Required Experience

Required Education Required Job Type

Job Status 2+ to 5 Years Employee Full Time

Pay: $80,000.00 - $90,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Fresno, CA 93844