Social Media/ Customer Relations Manager

Social Media / Customer Relations Manager

Location: Albuquerque, NM, 87110

### Job Overview

We are seeking a dynamic and experienced Social Media / Customer Relations Manager to join our team in Albuquerque, NM. The ideal candidate will be responsible for managing our social media presence, engaging with customers, and ensuring a positive brand experience across all platforms.

### Key Responsibilities
- Develop, implement, and manage social media strategies to increase brand awareness and engagement.
- Monitor social media channels and respond promptly to customer inquiries, comments, and feedback.
- Build and maintain strong relationships with customers to enhance satisfaction and loyalty.
- Collaborate with marketing and sales teams to align social media campaigns with business goals.
- Analyze social media metrics and customer feedback to improve communication strategies.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Create engaging content tailored to different social media platforms.
- Stay up-to-date with the latest social media trends and best practices.

### Qualifications
- Proven experience as a Social Media Manager, Customer Relations Manager, or similar role.
- Strong knowledge of social media platforms, tools, and analytics.
- Excellent communication and interpersonal skills.
- Ability to handle difficult customer situations with professionalism and empathy.
- Creative mindset with attention to detail.
- Ability to work independently and as part of a team.
- Familiarity with Albuquerque market and customer base is a plus.

### How to Apply

If you are passionate about social media and customer relations and want to make a meaningful impact, please submit your resume and cover letter to our HR department.