Head of IT Support

Head of IT SupportHigh-Growth, PE-Backed Multi-Site Consumer BusinessLondon | Up to £75,000

The Opportunity

We are supporting a high-growth, private equity-backed consumer business with an expanding multi-site footprint across the UK.The business has built a strong reputation for customer experience and operational excellence and is now entering an exciting phase of growth. As the estate continues to expand, technology is becoming increasingly critical to the success of both customers and colleagues.

To support this next stage, we are seeking a Head of IT Support to lead and develop the technology support function across the business.

This is a fantastic opportunity for someone who enjoys building structure, improving service levels and creating scalable support processes within a fast-paced, growing environment.

The Role

Reporting into the CTO, you will take ownership of all day-to-day IT support operations across multiple locations.

You will ensure that technology is reliable, secure and well-supported whilst helping to build the foundations required to support future growth.

Key responsibilities include

• Leading the IT support function across head office and multiple operational sites
• Managing end-user support, service desk activity and issue resolution
• Building scalable support processes, documentation and service standards
• Supporting new site openings, relocations and technology rollouts
• Managing hardware, devices, networks and user provisioning
• Acting as the primary point of contact for IT support vendors and managed service providers
• Improving system reliability, security and business continuity
• Monitoring service performance and implementing continuous improvements
• Supporting technology projects and wider business transformation initiatives
• Recruiting, developing and leading future IT support team members as the business grows

What We're Looking For

• We are looking for a hands-on technology leader who enjoys solving problems and delivering excellent service.
• You will likely bring:
• Experience leading IT support within a multi-site environment
• Strong understanding of infrastructure, networks, devices and end-user technology
• Microsoft 365 / Azure AD administration
• Experience working with third-party suppliers and managed service providers
• Excellent stakeholder management and communication skills
• Strong troubleshooting and problem-solving abilities
• Experience supporting fast-paced operational businesses
• A proactive, pragmatic and customer-focused approach
• Ability to balance strategic improvement with day-to-day operational delivery
• Nice to have:
• Cyber Security Experience / Incident response
• Familiarity with cloud-based SaaS platforms and API-connected systems
• Basic data literacy and familiarity with reporting tools such as Power BIBackgrounds from the following sectors would be particularly relevant:
• Multi-site retail
• Hospitality
• Healthcare
• Leisure
• Consumer services
• Operationally intensive businesses
• Why Join?
• Join a high-growth, PE-backed business at a pivotal stage of its journey
• Genuine opportunity to shape and build the IT support function
• Work closely with senior leadership and influence technology strategy
• Support a growing national estate with exciting expansion plans
• Fast-paced environment where your impact will be highly visible
• Location: London (Hybrid)
• Salary: Up to £75,000 +

Benefits