Front Office Manager

About LEFT LANE Hospitality Group, LLC

LEFT LANE is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service.

How we want our guests to feel when staying with us is the same as…how we want our team to feel every day.

LEFT LANE’s flagship property is Hotel Bardo Savannah, named one of the best hotels in the world in 2024 by Travel + Leisure and Conde Nast Traveler. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.

What you'll do

• Oversee daily Front Office operations, including Front Desk, Guest Services, Concierge, and Night Audit functions.
• Ensure adherence to all hotel policies, procedures, and operational standards.
• Monitor staffing levels and scheduling to support business demands while maintaining labor efficiency.
• Ensure accurate room inventory management and communication with Housekeeping and other departments.
• Maintain compliance with safety, security, and emergency procedures.
• Lead and inspire the Front Office team to deliver warm, personalized, and anticipatory service.
• Ensure all guest interactions reflect Hotel Bardo's luxury service culture and brand standards.
• Resolve guest concerns promptly and professionally, turning service opportunities into memorable experiences.
• Monitor guest feedback, online reviews, and satisfaction scores, implementing action plans as needed.
• Actively engage with guests throughout the property to build relationships and anticipate needs.
• Recruit, train, coach, and develop Front Office team members.
• Conduct regular one-on-one coaching, performance conversations, and departmental training.
• Foster a culture of accountability, recognition, collaboration, and continuous improvement.
• Partner with the Director of Front Office on succession planning and talent development initiatives.
• Ensure all team members maintain professional appearance, grooming, and service standards.

Qualification

• Minimum 3 years of Front Office leadership experience in an upscale or luxury hotel environment.
• Strong knowledge of Front Office operations, guest relations, and service recovery.
• Experience supervising and developing high-performing teams.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency with hotel property management systems and Microsoft Office.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.