Information Technology Manager

SHR Talent is Hiring: Manager, IT Field Operations

Jacksonville, FL (Onsite)

SHR Talent is partnering with a leading healthcare organization to hire a Manager, IT Field Operations in Jacksonville, FL. This is an excellent opportunity for an experienced IT leader who enjoys combining hands-on technical expertise with team leadership and exceptional customer service.

In this role, you'll oversee local IT operations, lead technical initiatives, and serve as the primary technology partner for a busy healthcare practice while collaborating with a centralized enterprise IT team.

Responsibilities

• Lead the day-to-day IT operations for a healthcare practice, ensuring exceptional end-user support and service delivery.
• Manage, mentor, and develop the local IT support team.
• Serve as the primary liaison between practice leadership and enterprise IT teams.
• Lead IT projects, including infrastructure upgrades, clinic expansions, technology implementations, and process improvements.
• Resolve escalated technical issues while maintaining a high level of customer satisfaction through "white glove" support.
• Monitor service levels, performance metrics, and adherence to established IT processes and SLAs.
• Partner with enterprise IT teams to improve operational efficiency and standardize best practices.
• Communicate project updates, technology initiatives, and issue resolution with key stakeholders.
• Support clinical technology initiatives and new location openings.
• Identify opportunities to improve IT processes, automation, and overall service delivery.

Qualifications

• High school diploma or GED required; Bachelor's degree in Information Systems, Computer Science, Healthcare IT, or related field preferred.
• 5+ years of progressive IT support experience.
• 3+ years of IT leadership or management experience.
• Healthcare IT experience strongly preferred.
• Experience leading technical teams in a customer-facing environment.
• Strong understanding of incident management, service delivery, and IT operations.
• Knowledge of HIPAA and healthcare technology environments is a plus.

Technical Skills

• Microsoft Active Directory
• Microsoft 365 administration
• Group Policy management
• VMware and virtual environments
• Windows Server administration
• Network infrastructure and SAN technologies
• Remote Desktop Services
• VOIP systems (Zoom Phone experience is a plus)
• PowerShell or other scripting/automation tools preferred
• Strong understanding of hardware, networking, security, and systems administration

Ideal Candidate

We're looking for a hands-on IT leader who thrives in a fast-paced environment, enjoys building relationships with stakeholders, and is passionate about delivering exceptional technology support. The ideal candidate is a strong communicator, an effective problem solver, and someone who can successfully balance leadership responsibilities with technical execution.

If you're interested in learning more about this opportunity, we'd love to connect!