Client Technology Customer Success Manager

You will be responsible for fostering relationships, making sure the accounts are successful using our CT products and services; your purpose is to be their voice and activate their feedback.

Understand customer needs and pain points; ensure feedback and insights are communicated back to internal teams (e.g., Engineering, Support, Product teams). Provide a high-touch experience, understanding which product features are relevant for their use cases and proactively advise better ways of using the product to realize increased value and desired outcomes.

Rigorously track metrics like CSAT, NPS, and onboarding engagement rate to ensure the customer is gaining the intended value from the product or service. Serve as the trusted advisor of the account(s), looking around corners, anticipating their needs, and being a champion for successful delivery.

Empathize with every aspect of the customer experience, putting their needs first yet challenging them at the right moment and as appropriate to make sure they are setup for success.

Ernst & Young/ EY is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.