Waiter/Waitress

Join our fantastic team here at Tylney Hall Hotel, where we encourage personal development and offer full departmental and hotel induction training to support you at the start of your journey with Elite Hotels.

Overview

To carry out the service of all F&B departments, maintaining the maximum quality standards required to ensure optimum guest satisfaction.

Key Responsibilities may include

Key Responsibilities

• To assist the Senior Food & Beverage Assistant with the service of food and beverages, ensuring the 4 Red Star and 2 Rosette standard is maintained
• To be familiar with and understand the day’s menus.
• Lay out tables as directed.
• To check and prepare mise-en-place for each meal service.
• Correct handling, storage and cleaning of all food service equipment as detailed on the work plans.
• To prepare the back area and wine station accordingly to every service.
• To know the specials and what we offer on the menu.

Hospitality & Service

• To always provide the highest quality of guest service to all our customers, maintaining our four-red-star standard.
• To exceed guest expectations and offer a personal and informative service to enhance the enjoyment of the guest and maximise up-selling opportunities.
• To set up t ready for each service, take and serve orders and welcome guests in a polite, efficient and friendly manner.
• To always maintain professionalism.

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.