Tech Support and Customer Service Manager

ILPRA Systems UK Ltd , part of the Ilpra Group – a company listed on the Italian Stock Exchange and a leader in food, medical and cosmetic packaging – is seeking, for its Swindon (Wiltshire) site, a Customer Service Junior. This position will support the Customer Service Manager in technical assistance, installation, maintenance, and post‑sales activities related to ILPRA machines in the UK market.

Main responsibilities

• Supporting the management of customer requests (emergencies, breakdowns, installations, maintenance), working alongside the Customer Service Manager.
• Assisting in planning installations and collecting technical prerequisites at customer sites.
• Maintaining operational contact with ILPRA headquarters in Italy to request technical documentation and information.
• Gathering and organizing technical information received from customers and translating it into operational tasks for the UK engineering team.
• Providing basic first‑level technical support (mechanical/electrical), with internal training opportunities.
• Assisting in coordinating preventive maintenance activities and collecting data on recurring breakdowns.
• Supporting the spare parts department in identifying components and preparing communications for customers.
• Monitoring and updating the status of customer requests, open activities, and scheduled interventions.

Requirements

• Short experience (including internships/placements) in technical roles or customer service, preferably in an industrial environment.
• Interest and aptitude for mechanical and electrical topics.
• Good communication skills and a strong team‑oriented attitude.
• Willingness to work in an international environment and interact with the parent company.
• Good organizational skills and eagerness to learn quickly.
• Strong customer orientation, accuracy, and problem‑solving mindset.

What we offer

Entry into a solid and structured organization, part of a continuously growing group. Technical training on the job, working with advanced technologies in the packaging sector. A dynamic and hands‑on role, with concrete opportunities for professional growth towards more autonomous positions. Continuous interaction with technical specialists, international teams, and the Italian headquarters.

This job posting is open to candidates of all genders (Italian Law D. Lgs. 198/2006).

Salary: GBP 25000 - 30000 per year