ServiceNow Director

Job details

Location: Birmingham, Bristol, Glasgow, Leeds, London, Manchester, Reading

Capability: Advisory

Experience Level: Director

Type: Full Time

Service Line: Technology & Data

Contract type: Permanent

Job Description

ServiceNow Director

At KPMG, you will bring your technology expertise and business acumen to map client challenges to innovative solutions, shape end-to-end transformational journeys, and deliver real business value.

In this role, you will lead exciting client engagements, drive sales and pre-sales activities, and maintain strong executive-level relationships. You will act as a leader for our teams, coach and mentor junior members, and contribute to our go-to-market activities by building the KPMG brand and being visible as a trusted advisor within the market and our alliance ecosystem.

You will also play a key role in governance, ensuring compliance and quality are embedded in our sales approach.

This position is critical in shaping sales and pre-sales strategies, delivering impactful presentations, and demonstrating the value of solutions to prospective clients. The Director will also be instrumental in building and maintaining strategic relationships with key stakeholders, both internally and externally.

You will be responsible for driving revenue growth and market share, focusing on ServiceNow, Process and Automation solutions and services. We are looking for a proven leader with a strong track record of success in selling complex solutions across diverse industries.

Key Responsibilities

Sales and Pre-Sales Leadership

• Develop and execute a comprehensive sales and pre-sales strategy for ServiceNow, Process and Automation solutions.
• Own the development and execution of demand generation strategies to drive pipeline and achieve agreed KPIs.
• Lead pre-sales engagements, including solution scoping, demonstrations, proof-of-concept activities, and responding to RFPs/RFIs.
• Collaborate with technical teams to design tailored solutions that address client requirements and align with KPMG’s value proposition.
• Deliver compelling presentations, demos, and proposals showcasing solution capabilities and business benefits.
• Identify opportunities to improve pre-sales processes, tools, and methodologies for greater efficiency.
• Provide strategic input into pricing models and bid strategies to maximise win rates and profitability.
• Gather feedback from clients and sales teams to continuously enhance solution offerings.

Market Engagement

• Actively participate in industry events, conferences, and networking opportunities to build brand awareness and generate leads.
• Contribute to thought leadership and market insights related to products and services, positioning KPMG as a trusted advisor.

Governance and Performance

• Develop and implement KPIs to track success of sales and pre-sales strategies, adjusting as needed.
• Monitor and analyse pipeline data to identify potential roadblocks and improve conversion rates.
• Achieve and exceed individual and team sales targets.

Team Leadership

• Lead and mentor a small team, including performance management and talent development.
• Foster a culture of excellence, innovation, collaboration, and knowledge sharing.

The Person

• Extensive experience in sales and pre-sales with a proven track record of successful deal origination and solution positioning.
• Strong strategic planning skills with the ability to develop and execute innovative pre-sales strategies.
• Exceptional leadership and people management skills.
• Excellent communication, presentation, and negotiation skills.
• Deep knowledge of ServiceNow, Process and Automation technologies, and familiarity with solution design principles.
• Creative problem-solving ability and strategic thinking.
• Flexible and resilient – able to work calmly under pressure and adapt to fast-paced environments.

Certifications and Education

• Proven experience in selling ServiceNow, Process and Automation solutions.
• Strong understanding of business challenges and opportunities across multiple industries.