Coordinator In flight Service

WHY JOIN AIR INUIT

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here.

About Us

Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have soared through some of the world’s most challenging skies, 24 hours a day, 365 days a year.

From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart.

Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

Role Overview

The In-Flight Service Coordinator provides administrative, operational, and safety support to the Chief Flight Attendant and the Flight Operations department. This role supports daily operational activities, investigates and follows up on flight reports, and assists in the development of procedures, reference materials, and crew communications.

The incumbent participates in departmental projects, recruitment activities, supplier quality oversight, and the resolution of Flight Attendant concerns.

The position is also responsible for coordinating and monitoring onboard food service programs, including ensuring the quality, conformity, and availability of catering products and services, working with suppliers, and supporting service standards that enhance the passenger experience.

Through effective administration, research, and operational support, the role helps ensure regulatory compliance, safety, service excellence, and efficient cabin operations.

The incumbent also supports the management and compliance of Transport Canada’s In-Flight Supplies (IFS) program, including monitoring procedures, coordinating with authorized suppliers, and maintaining the applicable security requirements for onboard supplies.

THE ROLE IN DEPTH

• Participate in the Company’s Safety Management System.
• Process flight reports and participate in the follow-up of reported problems.
• Participate in various department projects.
• Develop procedures, reference documents, and service guides.
• Draft documents for Flight Attendants.
• Assist in daily operations monitoring.
• Attend interviews and assist in the selection process for new employees.
• Participate in the resolution of problems raised by Flight Attendants.
• Attend operational and departmental meetings when required.
• Perform various administrative tasks.
• Conduct research when required on various cabin safety and training topics.
• Ensure quality and conformity of goods and services provided by suppliers.
• Ensure ongoing compliance with the In-Flight Supplies (IFS) program in accordance with Transport Canada requirements.
• Collaborate with suppliers to maintain compliance of onboard supplies and associated security measures.
• Participate in audits, inspections, and oversight activities related to the IFS program.
• Perform any other duties assigned by the Chief Flight Attendant.
• Support the team and department according to operational needs.
• WHAT SETS YOU APART
• Bilingual written and spoken (French/English), Inuktitut (an asset).
• Highschool diploma or equivalent.
• Flight attendant experience is required.
• Excellent interpersonal and communication skills.
• Professional, responsible, and reliable attitude.
• Knowledge of Transport Canada's In-Flight Supplies Program is a strong asset.
• Must obtain a Restricted Area Identity Card (RAIC)
• Willing and able to travel across Air Inuit’s network as required.
• Good knowledge of Microsoft Office software (Word, Excel, Outlook).
• Excellent writing skills.
• Able to work with minimal supervision and possess a strong sense of initiative.
• Highly motivated, organized, efficient and punctual.

Compensation

• Salary and benefits are determined according to company policy.

WORKING CONDITIONS

• 37.5 hours, Monday to Friday.
• Travel across Air Inuit’s network as required, possibility of multiple days away from Montreal.

Benefits Offered

• Plan for your future with our Registered Retirement Savings Plan (RRSP).
• Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit.
• Enjoy 3 weeks of vacation (6%) to recharge.
• Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
• Access confidential support through our Employee and Family Assistance Program (EAP).
• Enjoy worldwide flight privileges through our agreements with multiple airlines.
• Plan your retirement with peace of mind through our retirement allowance program.
• And even more perks: exclusive corporate discounts, profit sharing, and performance-based compensation programs.

CANDIDACY

Your next opportunity starts here: submit your application online by clicking “Apply”.

We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.

Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.