Product Owner, CIS

The Company

2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America

Recipient 🏆

SpryPoint is modernizing how utilities serve their communities. As a high-growth

software company, we're shaking up the status quo in the utility industry with

the first and only truly cloud-native customer service and operations platform

purpose-built for modern utilities.

Founded by industry veterans in 2011, we've grown from a profitable startup to a

rapidly scaling company of 300+ employees serving 100+ utility clients across

North America and the Caribbean. Our mission is simple: utility leaders should

expect more from their technology providers.

Utilities face urgent demand to replace inefficient legacy systems while

managing increasing operational complexity, and evolving customer expectations.

With more than a decade of experience, and a track record of successful

implementations spanning water, electric, and gas utilities, SpryPoint has built

a reputation as a trusted and mission-critical partner to utilities across North

America.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile,

and SpryWallet that modernize the entire meter-to-cash process. What sets us

apart? Our "updates, not upgrades" approach, user-centric design, and unwavering

focus on customer success.

Backed by strategic investment from Norwest Venture Partners since 2023, and an

exciting new investment partnership from Insight Partners announced in 2026,

we're accelerating our growth while staying true to our core values: lead with

kindness, vision with impact, radical honesty, bold disruption, keep it simple,

and execute with excellence.

Join our award-winning team in transforming an essential industry that powers

communities across the Americas.

Position Overview

SpryPoint builds fantastic web and mobile applications using cutting-edge

technologies. As a Customer Information System (CIS) Product Owner at SpryPoint,

you will play a key role in working with our customers and product teams in

managing the CIS product backlog to execute the product roadmap. You will also

develop expertise in our industry, our products, and our users and play an

active role in the education and enablement of our user community.

⚒️ Responsibilities

• Facilitating discovery sessions with both internal and external stakeholders

to refine existing product features and uncover new features

• Managing and evaluating product ideas from multiple sources both internal and

external

• Facilitating feedback loops throughout the development cycle to ensure ideas

translate to valuable products

• Working closely with a Development Team Lead to ensure the successful

delivery of product

• Engaging with Service Delivery on specific project requirements and

influencing customer transition timelines

• Supporting the Development team through the SCRUM sprint cycles
• Liaise with Customer Success to identify patterns and trends in customer

issues and enhancement requests

• Providing demonstrations of your products to internal and external

stakeholders

• New feature education to support user enablement - both internal to the

company and external to our customers

• Collaborate on the definition of product management processes and best

practices, internal education around processes and best practices

• Collaborate with the Product Manager on the definition of objectives and key

results for the CIS product

• Collaborating with the product management team on Quality Management

practices through the design, develop and release cycles

• Providing forecasts on when items will be available in the product
• Supporting the sales process for estimating quotable development work
• Collaborating with business development with responses to RFPs and Statement

of Work documents

🎯 Qualifications and Competencies

• You are thorough and detail-oriented
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced environment with frequent context

switching, shifting priorities, and the ability to prioritize effectively.

• You have a tendency to be positive, creative and curious
• Understanding of system design & analysis
• Strong B2B product and business experience, including working directly with

enterprise customers and cross-functional stakeholders

• Experience in the Utilities Industry would be an asset
• You thrive on working closely and collaborating with others whether they be

internal to the firm, or directly with our customers

💫 Expect More From Your Career at SpryPoint

🚀 Work your way - Remote-first environment, flexible working hours across North

America, and hub offices in Charlottetown & Atlanta

💰 Competitive Total Rewards - Comprehensive compensation package that grows

with you

💻 Complete Setup - MacBook + $800 to create your ideal home workspace

🏥 Total Wellness - Health, dental, vision, and life insurance from day one

🏝️ Recharge Time - Generous PTO and unlimited sick days

📈 Future Security - RRSP (Canada) and 401k (US) matching programs

🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and

Book Bounty program

🧳 Team Connection - Annual company events and team offsites that bring us

together

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Accommodations

Need accommodations during our interview process? Let us know and we'll work

with you to provide the necessary support.

Equal Opportunity & Inclusion

SpryPoint is an equal-opportunity employer committed to creating an inclusive

environment where everyone can thrive. We welcome applications from all

qualified candidates regardless of race, religion, color, national origin,

ancestry, sex, sexual orientation, gender identity, age, physical or mental

disability, medical condition, genetic characteristics, veteran or marital

status, pregnancy, or any other classification protected by applicable laws.

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process,

we strongly encourage candidates to include a link to their LinkedIn profile and

verify it with their current work email address. While not required, this helps

us confirm your professional background and accelerates our review process.

Candidates with verified LinkedIn profiles typically receive faster responses

and priority consideration during our screening process. Note that all final

candidates will complete a background check and identity verification as a part

of our SOC 2 compliance procedures.