Sales & Customer Service Representative

Sales and Customer Service Representatives at Ambassatours are the direct connection from customers to sales in all retail spaces, sales kiosks, by phone, and promotional areas (such as boardwalk). The primary objective of this team is to motivate potential customers to purchase by offering them information, matching their interests to product, and by providing prompt and professional sales transactions.

There is also an important customer service component to the position which involves assisting guests by providing information about how to navigate the waterfront area as well as facilitating check-in and boarding procedures for some tours.

Qualifications

• Autumn availabilty is an asset on weekdays.
• Customer service experience (minimum 1 year)
• Experience working with computers, ipads, and POS systems Assets
• Strong preference will be shown to candidates able to speak fluently in French
• Customer service training
• Sales training
• WHIMIS certified
• Weekday availability during September and October

Responsibilities

Reporting to the Reservation's Manager & Reservation's Supervisor the Sales and Customer Service Representative will be responsible for the following duties:

• Keeping workstations well-supplied with required materials
• Maintaining tidiness, cleanliness, and orderliness of workstations and retail area
• Following all protocols for staff and guest safety with customers
• Thorough knowledge of tour options
• Connecting with customers, listening and providing high quality customer service
• Conducting sales transactions
• Upselling as appropriate
• Taking personal responsibility for proactively matching customer interests to available products
• Consistently modelling customer service excellence always when in view or hearing of customers or when interacting directly with customers
• Accepting customer feedback with sincere interest and thanks.
• Taking personal responsibility and be committed with a sincere and genuine interest to resolving customer complaints
• Assisting with monitoring seat availability on tours
• Facilitating check-in and boarding procedure for some tours while welcoming guests with Supervisors/Managers
• Reporting customer or product issues promptly
• Requesting authorization of discounts or refunds from supervisors
• Taking instruction about focus of sales for any given date or time period
• Communicating effectively regarding scheduling and availability
• Following all company-approved cash handling procedures
• Ensuring that secure credit card procedures are followed