Desktop Support Specialist

Overview

We are seeking a hands-on Desktop Support Analyst to join our Victoria-based client on a 6-month, fully onsite contract with strong potential for permanent conversion. This role supports a dynamic, multi-entity environment across aviation, agriculture, and a family office.

You’ll provide end-to-end user support to a small but diverse user base, working through tickets while also proactively managing onboarding, offboarding, and device setup.

Provide onsite desktop and end-user support across multiple business entities

Manage onboarding and offboarding processes (user provisioning, hardware setup, access management)

Configure, deploy, and maintain desktops, laptops, and peripherals

Troubleshoot hardware, software, and connectivity issues

Handle and prioritize tickets through the Freshservice ticketing system

Support and administer Microsoft 365 environment (Exchange, Teams, SharePoint basics)

Manage users and access within Active Directory

Assist with network-related troubleshooting (Cisco Meraki environment)

Maintain documentation and ensure best practices are followed across all entities

Qualifications

5–7 years of experience in desktop/end-user support

Strong experience with Microsoft 365 and Active Directory

Familiarity with ticketing systems (Freshservice preferred)

Experience supporting network environments (Cisco Meraki is an asset)

Proven ability to manage multiple priorities across different business units

Strong communication skills and a customer-service mindset

Comfortable working fully onsite in a hands-on support role

Nice to Have

Exposure to multi-entity or managed services environments

Experience supporting small to mid-sized businesses across different industries