Manager, Food Beverage

Food & Beverage

Manager

contributes to the overall success of Coast Victoria Hotel & Marina by APA by leading and managing the property’s food & beverage operations in alignment with Coast Hotels’ long-term strategy.

Reporting to the General Manager, this position will ensure the continued growth and development of the food and beverage team and maximize customer service and profitability for the food and beverage outlets and the catering department. This

is

an

open contract

with opportunity

for continuance

.

Responsibilities

Business & Operational Leadership

• Taking the food & beverage department into the future, defining direction,

establishing

goals, seeking opportunities for growth and improvements

• Creating and implementing a departmental plan and measurable

objectives

for the banquet & catering departments

• Establishing and communicating goals,

targets

and quality standards to team members

• Communicating and monitoring company policies, practices and the quality of work and provides feedback on the degree to which the operational standards are met
• Adhering to departmental budgets and prioritizing resource allocations appropriately, i.e. effectively

monitoring

operational costs and inventory levels

• Collaborating with other leaders and departments to execute food & beverage marketing
• Leading menu planning and creation, and seasonal projects and marketing events with the F&B team
• Maintaining health & safety standards and taking responsibility for the security of the property,

Ambassadors

and guests

People & Culture and Guest Leadership

• Managing and overseeing the work of others within the food & beverage functions, including ongoing responsibilities such as delegating workflow,

motivating

and providing guidance to team members

• Ensuring team members deliver excellent guest service aligned with company policies and brand promises, removing barriers to delivering exceptional guest services
• Creating an environment that is motivating and engaging by being visible and accessible, providing

open access

for Ambassadors to build rapport, discuss issues and resolve concerns

• Maintaining

optimal

staffing levels and completing weekly schedules

• Building

a strong team

through effective recruitment,

communication

and team practices

• Effectively managing performance and development of the team by providing regular positive and constructive feedback to support high performance
• Demonstrating a superior customer service attitude
• Other duties as

required

Knowledge/Skills/Experience

• Minimum

3

years of related hotel work experience

in

multiple

F&B ou

t

lets

• Bachelor's Degree or Diploma in Hospitality Management or equivalent combination of education and experience
• Food Safe, Serving It Right

required

• Passion for guest service, able to create and deliver on guest experiences
• Able to work under pressure, multi-task and organize a complex and varied work portfolio
• Experience leading in a unionized environment may be

required

• Experience with menu creation, costing, and programming in POS systems an asset
• Able to work under pressure, multi-task and organize a complex and varied work portfolio
• Experience in forecasting and budgeting
• Excellent communication, specifically written and oral English, and customer service skills
• Demonstrated advanced knowledge of MS Office Outlook, Word and Excel

required

• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which

will

include evenings,

weekends

and holidays.