Inside Sales Representative (Security Sales)

Wesco International, Inc. is a leading global provider of business-to-business distribution, logistics services, and supply chain solutions, headquartered in Pittsburgh and publicly traded on the NYSE under the ticker WCC. Founded in 1922, Wesco has grown into a Fortune 500 company recognized for its commitment to excellence and innovation in serving various industries by providing essential products and services that build, connect, power, and protect the world.

With a workforce of over 20,000 employees around the globe, Wesco prides itself on fostering a diverse and inclusive work environment where every individual is respected, valued, and empowered to succeed. The company promotes a culture rooted in teamwork, respect, and mutual support, enabling employees to thrive both personally and professionally.

Wesco offers comprehensive benefits including medical, dental, vision coverage, paid time off, and retirement savings plans to support the well-being and future security of its team members.

The role of Representative - Inside Sales at Wesco is a dynamic position designed for individuals passionate about sales and customer service. This employment opportunity offers an hourly wage between $28.00 and $35.00 with an additional opportunity to earn commissions based on individual sales performance, making it ideal for motivated professionals eager to maximize their earning potential.

In this role, you will be primarily responsible for interacting with existing customers to increase sales of Wesco’s extensive product and service offerings. Your main objective will be to proactively up-sell and cross-sell products, ensuring customers receive added value during their buying experience while fostering strong, long-term relationships.

Collaboration with outside sales teams is a key component, as you will work together to meet and exceed sales goals.

As an inside sales representative, your daily activities will include obtaining orders through email and telephone communications, verifying and entering order information accurately, transferring orders to the fulfillment team, and managing customer expectations regarding stock availability and delivery timelines.

You are expected to be a proactive problem solver, identifying opportunities to increase sales by suggesting related products and leveraging customer buying history. Qualifying leads generated by marketing efforts or passed from outside sales teams and national accounts will form part of your responsibilities.

Additionally, you will prepare and follow up on verbal or written quotations, striving to secure orders or understand reasons for lost sales.

Maintaining accurate records is essential, including reviewing open customer orders and taking timely action on orders at risk of delayed delivery. You will be responsible for managing backorder reports, customer expediting reports, notifications, and relaying industry trends, competitive pricing, and customer feedback to company management.

The capacity to independently identify and define problems and select appropriate solutions is important, as is the ability to work in a fast-paced environment handling multiple tasks simultaneously.

This position requires a candidate with solid communication skills, attention to detail, and the ability to market concepts effectively to both existing and prospective clients. While the role involves general supervision, independence in work approach is valued. Candidates should be willing and able to travel between 0% and 25% as needed.

Overall, Wesco’s Representative - Inside Sales position is an excellent career opportunity for driven individuals seeking to grow their sales career within a respected, well-established organization that values diversity, community engagement, and provides opportunities for professional development.

• High school degree or equivalent
• 2-4 years of experience in sales or sales administration
• proficiency in Microsoft Office
• ability to communicate clearly verbally and in writing
• strong attention to detail
• ability to multitask
• ability to work independently and in a team
• willingness to travel up to 25%
• experience in security sales preferred

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