Client Logistics Manager

About the Company

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, modernizing the process to help collectors pursue their passions.

Our services span trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia, with subsidiaries including PSA, PCGS, Beckett, SGC, and Card Ladder. Founded in 1986, we employ over 3,000 people across offices in Santa Ana, California, New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

About the Role

We are looking for a detail-oriented and proactive Client Logistics Manager to join our team. In this role, you will own the end-to-end movement of client collections into and out of the vault, focusing specifically on our VIP and high-end clientele.

You will act as the connective tissue between Vault Operations, Customer Service, Client Relations, and other departments, ensuring the physical journey of high-value items meets our Fin. Tech-level standards. You’ll report to the Senior Manager, Vault Operations and Customer Experience and work from our New Castle, DE office.

Remote or hybrid candidates will also be considered, but if you live within one hour commuting distance of one of our offices, you will be required to be onsite most of the time. This will be discussed further during the recruiting process.

What You’ll Do

• Own the day-to-day coordination of client intake and outbound logistics, ensuring items move through receiving, cataloging, and shipping on time and without defects.
• Serve as the internal expert on vault security and logistics protocols for high-value accounts.
• Be the source of truth for the status of a client’s items across Ops, Customer Service, CRC, Claims, Security, and Facilities, resolving discrepancies and escalating as needed.
• Partner with Vault Operations, Security, and carriers to schedule, track, and confirm large or high-value collection pickups and deliveries.
• Maintain and audit chain-of-custody documentation for every high-value inbound and outbound movement, ensuring full traceability.
• Perform initial incident triage and immediate containment for sensitive VIP/high-end issues.
• Coordinate transport (such as armored vehicle) and insurance requirements for high-value collections, and provide additional logistical needs for international customers.
• Coordinate with partner departments to prioritize and expedite logistics for high-value clients.
• Identify recurring logistical bottlenecks within the high-end workflow and partner with the Process and Standards Manager to build scalable workflows.
• Provide reporting for VIP and high-end segments, including intake/outbound volumes, turnaround times, and exception rates.

Who You Are

• You have prior experience in logistics, supply chain, fulfillment, or vault/custody operations.
• You have a proven ability to manage multiple concurrent priorities while maintaining accuracy under deadline pressure.
• You possess strong attention to detail with excellent problem-solving and escalation-management skills.
• You are comfortable acting as a cross-functional point of contact between operations, customer service, and other inter-departmental teams.
• You have a strong understanding of Google Sheets, Docs, and similar tools.
• You have excellent written and verbal communication skills.
• You have a passion for customer experience with a demonstrated track record of going above and beyond.
• Familiarity with card collecting and trading is highly desirable, and prior experience in the field is a plus.

Compensation and Benefits

The salary range for this position is $125,307 - $147,420 per year. Actual compensation within this range varies based on location, job level, experience, and skill set. This role may also be eligible for bonuses, commissions, or other forms of compensation.

Full-time employees enjoy comprehensive benefits including Medical, Dental, and Vision insurance, fertility, commuter, and educational assistance benefits, a competitive 401(k) matching plan, flexible time-off for salaried employees, ten paid holidays, employee discounts on select grading services, flexible schedules, and a fun working environment with celebrations and team activities.

Candidates must be authorized to work in the United States.