Customer Service Representative - Client Onboarding and Support

Customer Service Representative, Client Onboarding and Support

• Location: Carlstadt, NJ (on-site)
• Department: Client Services / Operations
• Reports to: CFO / Warehouse Manager
• Employment type: Exempt Hourly Full Time
• Schedule: Monday through Friday, standard business hours (some flexibility may be required during peak volume)

About Handled

Handled is a third-party logistics (3PL) provider helping consumer brands manage fulfillment, warehousing, and shipping. Our Carlstadt, NJ facility supports a growing base of clients who rely on us to move their products accurately and on time. We are a fast-moving, hands-on team, and the people who do well here are dependable, detail-oriented, and genuinely care about getting the client experience right.

Position Summary

We are looking for a Customer Service Representative to serve as a day-to-day point of contact for our clients. This person will own the client onboarding process, field incoming service calls and emails, and handle the data entry and system work that keeps accounts running smoothly.

The right candidate is organized, communicates clearly, and stays calm and solution-focused when problems come up. This is a strong role for someone who wants to build a career in logistics operations and client management.

Key Responsibilities

• Lead new client onboardings from kickoff through go-live, including gathering account requirements, setting up client information in our systems, and coordinating with the operations team
• Serve as a first point of contact for client questions by phone and email, covering orders, inventory, shipments, tracking, and general account support
• Work within and keep our customer service platform organized, such as Zoho Desk, logging tickets, tracking requests, and keeping client records current and easy to follow
• Enter and maintain accurate account, order, and inventory data in our warehouse management and support systems
• Research and resolve client issues, escalating to the appropriate internal team when needed and following through until the matter is closed
• Track open items and client requests, and keep clients informed with timely, professional updates
• Partner with warehouse, operations, and finance teams to make sure client needs are met and commitments are kept
• Maintain clear documentation of client interactions, account details, and standard procedures
• Support the broader client services team with general administrative and computer-based tasks as needed

Required Qualifications

• 1 to 3 years of customer service, client support, or account coordination experience
• Strong written and verbal communication skills, with the ability to stay professional and composed under pressure
• Solid data entry skills with a high level of accuracy and attention to detail
• Comfortable working on a computer for the full day, including email, spreadsheets, and web-based software
• Proven ability to manage multiple tasks and priorities without letting things slip
• A team-first attitude and a willingness to pitch in wherever the group needs help
• High school diploma or equivalent

Preferred Qualifications

• Experience in logistics, 3PL, fulfillment, e-commerce, supply chain, or a warehouse environment
• Warehouse management system (WMS) experience is strongly preferred, and hands-on experience with Logiwa specifically is a plus
• Familiarity with a CRM or ticketing platform
• Working knowledge of Microsoft Office and Google Workspace, particularly spreadsheets
• Experience onboarding new clients or accounts

What We Offer

• Competitive pay: $21.50 to $31.00 per hour (equivalent to roughly $45,000 to $65,000 per year at full-time hours)
• 401(k) with company match
• Paid time off
• Access to our company health, dental, and vision plans, available for employees to enroll in at their own cost
• A collaborative team and real opportunity to grow with a scaling company

How to Apply

Apply via this Upwork page OR submit your resume to michael@handledcommerce.com. We review applications on a rolling basis and will reach out to qualified candidates to schedule a conversation.

Handled is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.

Pay: $22.00 - $30.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person