Restaurant Manager (The Standard Grill)

Job Purpose

We

aim to bring a fresh twist on and new life to dining and nightlife experiences.

Our point of view is informed and refined, and our restaurants, like our

hotels, vibrate with the social energy of our time. Core to the experience of

The Standard Bangkok Mahanakhon, is our food and drink offerings aiming to

broaden people’s horizons while engaging and intriguing our communities.

Throughout

the Food & Beverage Division you create unique experiences for guests going

above and beyond for them to have extraordinary experience within and across

the different outlets.

As a Restaurant Manager you are responsible for operating the

Restaurant with a strong focus on luxury operations, guest satisfaction,

financial performance and employee welfare. You guide team members by

demonstrating technical skills, sharing knowledge and upholding all department

and hotel standards, and use this to provide daily operational success for the

Restaurant. You cherish these moments, work together as a team, promote

harmony, enhance productivity and have fun.

As

an Restaurant Manager you report to the Director of Food and Beverage.

Duties & Responsibilities

• A strong focus

upon pre-opening hiring requirements resulting in finding the best available

talent

• Create a

pre-opening training plan for front of house operations including breakfast,

lunch, dinner .

• Create front of

house OSE pre-opening plan for distribution and usage.

• Assists DOFB

during pre-opening to create departmental SOPs.

• Supervise daily

restaurant operations with a strong presence on the floor and assist servers

and hosts on the floor during peak meal periods.

• Ensure that all

employees report for duty in the outlet with correct uniform in a timely

manner.

• Ensuring that the

department maintains a first class and positive visual impact including

ambiance, cleanliness, orderliness and décor.

• Ongoing control

and enhancement of quality standards and guest services.

• Work with the

stewarding team to ensure that all equipment needs are met, and all equipment

is properly maintained and inventoried.

• Creation and

implementation of guest preference programs.

• Ensuring a safe

and healthy work environment for all colleagues.

• Maintain high

staff morale and team spirit within the department.

• Ensures all

required departmental meetings are consistently conducted.

• Plays a

significant role in maximizing financial performance and attracting hotel and

non-hotel guests.

• Assist with the

creation and execution of the restaurant Budget and forecast.

• Assist with the

creation and execution of the restaurant marketing plan.

• Ensure point of

sales system is always updated and maintained with complete accuracy.

• Supports public

relations opportunities to promote the restaurant.

• Conduct daily

food and beverage tastings.

• Ensure all menus

are accurate and free from damage.

• Ensure compliance

with all food and beverage policies, standards and procedures, including food

handling and sanitation standards.

• Talk with guests

on an informal basis during meals or upon departure to obtain feedback on

quality of food and beverage, service levels and overall satisfaction.

• Actively

participates in the hiring process to identify the right talent to support the

outlet's concept in line with Standard’s recruiting guidelines.

• Provides

direction to team members through coaching, guiding and celebrating.

• Continuously

improves employee retention.

• Identifies the

development needs of others whilst coaching to improve their knowledge and

skills.

• Manage staffing

levels to meet guest service standards, operational needs and financial

objectives.

• Conducts

performance management for all team members.

• Celebrates

employee successes.

• Ensure that

expenses and requisitions are in line with budget and forecast.

• Be well versed in

all necessary Hotel brand standards and history and ensure all direct reports

are likewise versed.

OTHER RESPONSIBILITIES

• Ensure a

service-oriented culture focusing on guests’ needs

• Be well versed in

the hotel’s fire and life safety emergency procedures

• Apply necessary

precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Build strong

working relationships with other hotel departments

• Attend meetings

with senior management to discuss future business strategies and review ongoing

action plans and progress

• Maintain the highest standard of personal appearance and

cleanliness

• Perform

other duties assigned by the management

Knowledge and Experience

• Secondary / High school education
• Minimum 2 years of relevant experience in a similar

luxury hotel or restaurant capacity

• Impeccable

reading, writing and oral proficiency in English and Thai language

Competencies

• Comfortable with

busy high-quality operations, managing multi tasks as well as having strong

interpersonal skills

• Strong

leadership, interpersonal and training skill

• Acts

as role model to demonstrate appropriate behaviors

• Creative

and passionate

• Standard

brand passion and ambassador

• Hands

on

• Good communication and customer contact skills
• Ability

to work well in stressful and high-pressure situations

• A

team player and self-starter