General Manager:

Job Overview

iSmash is looking for a motivated and outgoing General Manager to lead day-to-day operations at our Woodland Park, New Jersey location. This is a hands-on leadership role where you’ll be responsible for managing staff, delivering a great customer experience, and helping grow a fast-expanding entertainment brand.

We’re looking for someone who is confident managing people, comfortable in a fast-paced environment, and excited about building a strong team from the ground up. iSmash is growing quickly, and this role offers real opportunities for advancement as the company continues to expand.

Duties

• Hire, train, schedule, and manage employees
• Oversee daily operations and ensure excellent customer experiences
• Handle administrative and managerial duties
• Monitor sales performance and inventory levels
• Order and manage supplies and consumables
• Act as the main point of contact for business partnerships
• Be present during busy weekends and large events
• Address customer concerns and resolve complaints professionally
• Handle minor repairs and facility issues when needed
• Help with local marketing initiatives and in store social media content creation

Experience (Required)

• Strong customer service and people skills
• Minimum of 3 years of retail or customer-facing management experience
• Experience directly supervising employees
• Reliable, organized, and comfortable taking ownership of daily operations

Experience (Preferred)

• Experience working in an entertainment venue (arcade, activity center, events, etc.)
• Previous experience as a general manager
• Experience handling high-volume weekend traffic

Job Details

Job Type: Full-time

Location: Woodland Park, NJ (In-person)

Salary Range

$50,000-$60,000 Base with performance based quarterly bonuses based on profit share which can add up to over $25,000 annually for a well performing location.

Schedule

• 8-hour shifts
• Day and evening shifts
• Weekend availability required

Pay: $50,000.00 - $85,000.00 per year

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Application Question(s)

• Why are you interested in this job specifically?
• Please provide 3 local marketing initiatives you would like to oversee for this location?
• Please provide your experience and comfort level with social media and content creation.

Work Location: In person