Guest Relations Officer - Russian

Guest Relations Manager

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Relations Manager capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day

Every day is different, but you’ll mostly be

• Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
• Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
• Keeping close contact with guests for feedback, complaints and compliments – and following it up
• Managing, recording and resolving guest or customer complaints promptly
• Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office

You will be the friendly, confident presence who guests can turn to. The role asks for a calm approach to difficult interactions and the ability to respond quickly and flexibly to different work situations.

What we need from you

• Excellent verbal and written communication skills
• Ability to deal with difficult interactions and work under pressure
• Managerial experience working in a customer service function
• Flexibility to respond to a variety of different work situations
• A passion for delivering an exceptional level of guest service

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my. Wellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

在 IHG，我们言行合一。作为全球领先的酒店集团之一，我们致力于展示真诚的待客之道。无论在世界上的哪个地方，我们的宾客和同事都能感受被欢迎、关心、认同和尊重的感觉。想要成为旅程的一员？

成为皇冠假日酒店的一员，在全球盛名的高端酒店连锁品牌开启您的职业生涯。 皇冠假日酒店及度假村在全球不同地点拥有超过 400 家酒店，是融合商务与休闲的美好选择。我们精心设计了空间环境，并鼓励、支持和赞美良好的联结。我们也擅长承接各类会议和活动，以无与伦比的专业性连接国内外团体，是值得信赖的重要合作伙伴。我们的品牌服务“尽情表达，勇于联结”专注于联结而生，鼓励酒店员工不拘一格、用心服务，与宾客热情互动，提供体贴备至的服务。

我们的酒店拥有一支以人为本、专业、包容的团队，让您尽情享受作为全球社区一员的氛围。如果您富有创造力，热爱沟通与协作，定会在皇冠假日酒店感受到家的温暖，并在这里大展宏图。