Technical Support Engineer

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

You will be responsible for providing factory-based product and application support for Keysight's instruments. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner.

This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities.

Responsibilities

• Provide post-sales technical support and develop support strategies for keysight products, primarily in power supplies and electronic loads.
• Use in-depth technical and product knowledge to analyze, troubleshoot, and resolve complex product support escalations.
• Interact directly with customers or provide advanced technical support to Field Service Engineers, Remote Engineers, and customer support teams.
• For new products, ensure support plans, repair strategies, and production support processes are developed and implemented.
• Provide technical product and measurement consulting to support pre-sales opportunities.
• Collaborate with marketing, sales, QA, manufacturing, technical support, and product development teams, as well as external customers, to ensure products meet feature requirements, cost targets, reliability goals, supportability, and release schedules.
• Develop product and process documentation, including user guides and technical procedures.
• Develop and deliver technical training for internal technical support teams such as field service and remote service engineers.
• Contribute to technical marketing initiatives and support product positioning through technical expertise.
• Independently solve moderately complex to complex technical problems and support continuous product improvement.

Qualifications

• Bachelor's or Master's degree in Electrical and Electronics Engineering or a related field.
• 3-5 years of relevant experience in technical support, applications engineering, or a related role in the test and measurement, semiconductor, or electronics industry.
• Strong application and technical knowledge in power supplies, electronic test equipment, or related technologies.
• Experience supporting customers in technical troubleshooting, root cause analysis, and issue resolution.
• Knowledge of programming or automation tools such as C#, C++, Python, and Visual Studio will be an added advantage.
• Strong communication and problem-solving skills, with the ability to support both pre-sales and post-sales technical inquiries.

Careers Privacy StatementKeysight is an Equal Opportunity Employer.