DSHS FTAA IT Business Analyst Senior/Specialist

Department of Social and Health Services (DSHS) Finance, Technology, & Analytics Administration (FTAA) is seeking a senior level IT Business Analyst to join their team. In this role, you will support IT using enterprise frameworks, applications, and methodology for agency-wide implementation of enterprise Information Technology projects.

As a Senior IT Business Analyst, you'll direct and administers the business analysis program for IT and related business intelligence and business components, functions, and business processes. You'll be responsible for leading requirement analysis of enterprise-level data projects that support the agency and its key partner agencies.

Working as a bridge between developers and customers you will be representing, championing, and documenting business system requirements and developing specifications to impact services. You'll be responsible for leading requirement analysis of enterprise-level application development projects that support the agency and its key partner agencies.

Some of what you’ll do

• Engage with stakeholders to obtain a full understanding of the scope, business needs, processes, and expectations meet objectives
• Lead, plan, and facilitate the business requirements gathering/analysis & design sessions with the subject matter experts, application development leads and business team members in coordination with project manager
• Research and perform in-depth analysis for small to large and highly complex applications and systems in the area of public Service Case Management, functional assessment, facility management and complaint/Incident tracking
• Develop and maintain business/system requirement documentation
• Translate business requirements into user stories, use cases, and acceptance criteria
• Serve as a liaison between stakeholders and technical personnel to ensure that business needs are clearly defined, understood, and translated into technical solutions
• Develop and maintain requirements traceability matrices for requirement management and re-use
• Perform application impact analysis and aid in the estimation process for changes to applications
• Review test results to confirm that test acceptance criteria have been met
• Provide consultation to project stakeholders
• Mentor, guide and lead junior team members on system analysis best practices in requirements elicitation, design and documentation process and procedures
• Provide guidance to program staff during all project phases to ensure project success

What we’re looking for

• Ability to identify, analyze and elicit business system requirements for complex assessments and business processes for diverse business groups
• Clear and effective written and verbal communication skills
• High comfort level working with remote communication tools (e.g., Teams, Zoom, and WebEx)
• Excellent interpersonal skills, including patience, diplomacy, and the ability to negotiate
• Ability to prioritize effectively, demonstrate excellent time management skills, and coordinate with team members
• Ability to multi-task and meet urgent deadlines while maintaining regular responsibilities and workload
• Expert skills in the use of Microsoft Word, PowerPoint, Visio or other prototyping tools
• Experience in government, social services environment
• Knowledge of SQL, SharePoint, Issue tracking tools like JIRA, and Requirements management tools
• Experience working in agile application development process
• Experience in leading/mentoring other analysts

Who should apply?

Professionals with a bachelor’s degree in either computer science, business administration, or management of information systems and:

• A minimum of seven years of experience in business analysis/testing in software development
• Experience participating as an Analyst in large IT projects with aggressive timeframes and delivering quality products within these timeframes; with expert-level knowledge of and ability to generate requirements documentation for highly complex systems, and design and implement a quality assurance regime to verify and validate requirements in test

A master’s degree will substitute for two years of the required experience.

Equivalent relevant professional experience/education.

Along with your application please include

Three professional references, a resume, and your cover letter.

Questions? Please contact sean.brauner@dshs.wa.gov and reference #05810.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.

It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license.

Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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