Jr. Risk Analyst

GENERAL SUMMARY

Jr. Risk analyst will be responsible for managing appropriate investigative efforts and communication to help detect known fraud and risk trends, including high-value and suspicious transactions, and protect Simpay from losses and educate our merchant base on best practices for card acceptance.

ESSENTIAL RESPONSIBILITIES AND DUTIES

• Provide analytical feedback to sr. analyst for further review.
• Work closely with senior analysts to learn decisioning frameworks.
• Assist in analyzing a wide variety of business types in multiple credit card processing environments, both card-present and non-card-present such as mail-order or internet applicants and/or restricted merchant types where risk is higher (experience with card-not-present merchants is preferred).
• Monitor merchant deposits and ensure merchant activities are following approved limits.
• Assist with timely placement of flagged accounts on reserve to mitigate losses.
• Assist in merchant recovery efforts to recoup any losses experienced by portfolio.
• Assist team in maintaining and monitoring the portfolio to identify suspicious merchant activity and mitigate fraudulent behavior and charges.
• Validate any unusual transactions via invoice requests and/or contact the card issuing bank and cardholders.
• Monitor average ticket/volume, chargeback ratios, authorizations, and refunds.
• Communicate professionally to merchants and sales partners to discuss risk related issues
• Answer incoming calls and email communications
• Escalate suspicious activity to senior analyst or managers with clear summaries

REQUIRED EDUCATION, TRAINING and/or EXPERIENCE

• 2-3 years of customer services or related experience

Strong computer skills with Microsoft office: Word, Excel and Power Point and the Internet.

Solid interpersonal and communication skills.

Experience handling sensitive information.

Strong attention to detail and ability to spot inconsistencies.

General knowledge of rules and regulations for the Card Schemes preferred.

Experience with Card Schemes rules, with previous experience working dispute cases preferred.

Merchant communication expertise including handling inquiries on due diligence investigations preferred.

REQUIRED INTERPERSONAL, PROBLEM-SOLVING / OTHER SKILLS / ABILITIES

Thrive in a fast-paced environment.

Passionate about customer service, internal and external.

Positive attitude, work collaboratively, and actively involved in employee culture.

Excellent organizational and time management skills.

High level of integrity, energy, highly motivated, goal oriented.

Strong ability to effectively communicate both written and oral.

Solid analytical skills.

Able to work effectively across various processes to ensure effective handoff procedures, practices and measurements.

Must be tactical and able to perform in a high-stress environment.

REQUIRED DECISION MAKING AND ORGANIZATION IMPACT

This position requires the employee to be autonomous in managing his/her daily activities.

Decisions that are outside the scope of work as addressed within the position of description are to be elevated to the Team Lead/ Manager.