Supervisor of Information Technology (IT) Support Services

• Position: Supervisor of Information Technology (IT) Support Services
• Competition number: 2026-79Location: Human Resources & Corporate Services
• Employment Status: Permanent Full-time
• Reporting to: Manager of Information Technology
• Union affiliation: Non-union
• Wage range: $49.94/hr - $62.43/hr ($90,890.80– $113,622.60)/Annually
• Hours of work 35/Week
• Vacancy Reason: Existing Vacancy

WHAT WE OFFER

• Comprehensive health and dental benefits plan effective immediately
• OMERS defined benefit pension plan effective immediately
• Employee and Family Assistance Plan available
• Competitive Vacation and Sick Leave policies
• Professional development and tuition reimbursement opportunities
• Flexible Work Arrangements, including occasional hybrid work

POSITION SUMMARY

As a member of the Information Technology (IT) Team, the Supervisor of Information Technology (IT) Support Services oversees the day-to-day operations of the IT Support Services Team within Oxford County and has four direct reports. This position is responsible for maintaining IT Support Service operations, ensuring timely resolutions for support requests, and providing next level support for all required sites.

QUALIFICATIONS

• Post-secondary education in Computer Science and Information Technology or related discipline.
• Demonstrated experience leading a team and providing front line customer service.
• Demonstrated senior level experience supporting Microsoft desktop operating systems and productivity suites.
• Experience supporting Microsoft 365 environments, including user onboarding/offboarding activities.
• Demonstrated working knowledge of networking technologies.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Able to take initiative and work independently.
• Time management skills, including prioritization of tasks, scheduling, and goal setting.
• Experience supporting Macintosh computers (laptops/workstations) (asset).
• Recent experience administering Microsoft-based servers in a corporate environment (asset).
• Experience with budget development is preferred.
• Information Technology Infrastructure Library (ITIL) certification (asset).
• Knowledge of relevant trends, best practices and legislation and regulations.
• Valid Ontario drivers’ license required.
• An acceptable Criminal Record Check will be required.POSTING DATE: Tuesday, July 28, 2026 CLOSING DATE: Tuesday, August 11, 2026, by 4pm

TO APPLY

Interested persons may submit their cover letter & resumes for posted positions in a Word or PDF format by email to hr@oxfordcounty.ca. Please note that we only accept electronic resumes in response to a posted competition. Please include the position title and competition number in the subject line of your email.

Please note: we do not keep resumes on file. As mentioned above, experience leading a team is a requirement of this role. Please be sure to include your supervisory experience in your application. Please note there may be a practical/technical assessment required as part of the recruitment process for this position.