Regional Operations Manager

Pizza Pizza is Canada's favourite pizza chain for a lot of reasons, but the most important one is our people. Before that box arrives at your door, a diverse team of talented people make it happen, from the head office to the kitchen counter and we are currently looking for a Regional Operations Manager to oversee our vibrant locations in downtown Toronto and the surrounding areas.

As a Regional Operations Manager, you will be a critical contributing member of our operations team and responsible for the profitable growth of the business. Your high energy, focused, results driven nature, recognizes the importance of operational excellence, attention to detail, and getting results by developing and motivating corporate staff and franchise partners.

General Leadership Responsibilities

• Grow and Protect Sales and Increase Dividends.
• Lead and Manager Company Initiatives.
• Facilitate Operations Communication and Standards/Expectations.
• Drive customer satisfaction through established company programs.
• Review and manage unit operators performance using company financial reports.
• Ensure brand protection and proper food safety execution.
• Work with other department to ensure ongoing support of unit operators.

Position Responsibilities

• Provide ongoing communication to Unit Operators on company initiatives and priorities.
• Conduct periodic business reviews and Unit Operators to review performance.
• Assist in meetings, training sessions, webinars, etc.
• Facilitate the operations update on 4 business update calls.
• Support and maintain strong relationships with existing and new franchise partners.
• Responsible for overseeing and driving operational compliance in all restaurant operations and products.
• Provide direction/coaching/mentoring to each restaurant location.
• Ensure outstanding Guest Service experience and product quality.
• Drive compliance and participation of all operating initiatives, required certifications, policies and practices etc.
• Frequent restaurant visits are an integral part of providing support and face time with staff/operators/customers.
• Lead all new location openings or restaurant changeovers.
• Provide leadership by example and hands on approach.
• Act as the Brand/business ambassador at all times.

Requirements

• 5 years multi-unit successful food management experience an asset.
• QSR / Food Sector experience preferably within a franchisor/franchisee environment an asset.
• Requires a valid driver’s license and ability to travel (1 or 2 x overnight per month).
• Excellent communication skills both verbal and written.
• Exceptional organizational skills and ability to multi-task.
• Analytical thinking / persuasive communication skills with a positive attitude.
• A willingness to work in a team supported environment.
• A proven /demonstrated business success track record.
• A strong desire to achieve and passion for excellence.
• Both strategic and tactical with a "can-do" attitude and willing hands on approach.
• This role requires extensive travel and flexibility, including working weekends, late nights, and holidays when necessary.
• You will be required to work 50 hrs per week and your week will include a minimum of one closing shift on a Friday or Saturday (until 3am) and one late night shift (until midnight) per week.
• Please be advised that the positions are hands-on and will include late night, holiday, and weekend work. While we appreciate the interest of all candidates, only those selected for further consideration will be contacted.

Benefits

• Competitive salaries.
• Opportunities for advancement.
• Comprehensive benefits package.
• Company vehicle.
• Bonus.

Pizza Pizza Ltd. Is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin and will not be discriminated against on the basis of Disability.

To help us find the best fit, Pizza Pizza uses AI (machine-based systems that infer from your data to recommend or predict candidate matches), but our team of humans always makes the final hiring decision. If you’d like to opt out of AI screening or need a reasonable accommodation, simply reach out to us at careers@pizzapizza.ca.

About Pizza Pizza

GREAT FOOD MADE BY GREAT PEOPLE At Pizza Pizza, it’s about more than amazing meals. It’s about shared values that bring us together, values like respect, pride, and a commitment to diversity. Every day we try to make our stores more successful and our food more delicious. At the same time we’re making our operations more sustainable and giving back to the communities we call home.