Retail Business Analyst

About the job

Our client portfolio includes leading luxury fashion houses, better sportswear manufacturers and consumer product suppliers who are leveraging advanced analytics to instantly measure product sell-through performance across the department store, owned retail and e-com channels.

Our solutions include services and products that enable client-side planning, merchandising and selling teams with real-time visibility into product activity by managing the collection, integration and communication of retail data and analytics in easy-to-use web tools.

This role (Retail Business Analyst) is responsible for supporting a portfolio of existing clients with subscriptions to our retailer partner portals. This position reports to the Director of Program Management and is based in New York City (Chelsea/Garment District).

DUTIES AND RESPONSIBILITIES

Within a list of Apparel/Fashion accounts, the Retail Business Analyst will:

• Manage customer outreach and decipher user inquiries; collaborate efficiently between internal teams and client contacts.
• Manage trainings and support new user onboarding.
• Support net new retailer program rollouts under the Program Director, as well as supporting existing retailer relationships.
• Liaison between internal technical production teams and client business users and follow up with customers to address reporting issues and inquiries.
• Validate, on occasion and when needed, retail data using excel.
• Utilize listening and probing skills to identify and assess the client’s needs. Exercise sound judgment to analyze and identify solid opportunities in line with corporate strategy.
• Provide feedback to the various internal teams to help drive new solutions and efficiencies. Help maintain documentation to ease cross-team collaboration.

Requirements

• Excellent written and verbal communication skills, including solution-based issues management.
• Demonstrated ability to work well under tight deadlines and pressure without compromising standards.
• Proven competency of intermediate-to-advanced Excel skills required.
• Display a high level of energy and sense of urgency to drive both exceptional client satisfaction and internal efficiencies.
• Charismatic, bright and analytical with a “can-do” mentality.

EDUCATION AND/OR EXPERIENCE PREFERRED FOR POSITION

• Four-year Degree, preferably in Business.
• 2-3 years’ experience in apparel/fashion merchandising, buying, planning or related activities.
• Proven success in managing internal and external relationships, communications.
• Proven ability to comprehend basic retail math and utilize intermediate-to-advanced excel skills across daily activities.
• Knowledge of retail/wholesale enterprise and business intelligence reporting programs (e.g. SAP, BlueCherry, RLM, Retail Pro, QlikView, Microstrategy, Cognos,).
• Fashion or consumer products industry knowledge preferred.